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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
473 Reviews

473 Reviews of AutoNation Ford Gulf Freeway - Service Center

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April 28, 2023

Good costumer service! Good maintenance service! We'll be coming back for future repairs and maintenance! More

by Jvier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 28, 2023

Staff was really helpfull and Mark was super . Repair was done quickly and the truck is running great. More

by JohnSchlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 24, 2023

I have purchased two vehicles from this dealership. And have had bad service in the past. But this time it was totally different More

by Jamijares
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mikayla
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Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2023

Staff is friendly they take time to listen to coutumer. facility is really clean and kept up to date. More

by Slyzone65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso ramirez
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Apr 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

April 20, 2023

I brought my expedition to AutoNation Ford Gulf Freeway for new tires and scheduled maintenance. Mikayla Madrid was my service advisor. Mikayla provided excellent service as the interface between me (cu More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
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Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 19, 2023

Significant improvement in service. Kept me informed of progress. Made sure I knew they were interested in seeing my car taken care of and that I was a valued customer.. More

by TomT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano, and the service manager
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Apr 21, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2023

Communication skills needed and honor return calls when promised or mentioned, estimates also can help out. More

by independent377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark and Alfonso
Report | Print
Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (713) 489-2089.

Apr 20, 2023 -

independent377 responded

Thanks for the response. I will contact u 2day, I'm not mad,just want my stuff replaced and repaired. Like I've mentioned, communication is a plus and repairs /prices need 2 be honored like they tell u. But again, my issue got resolved, because it was dump on Alfonso and he was a big help! He kept the contact,it was the person b4 him,named Mark? Thanks

May 02, 2023 -

independent377 responded

Ive reach out already,drop off quote to repair on damaged that was done. Again the communication is still not there. I spoken w/Marcus but haven't got inntouch yet.

April 18, 2023

I was treated with a great deal of respect which wasn’t the case a few years ago. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Apr 26, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Phil, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

April 14, 2023

The last two service visits have been very satisfactory. The last one, the service advisor, Mykala, was very professional and made sure I had her contact information which was a pleasant surprise. I More

by plowmaker42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, driver of the courtesy transportation.
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Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, Thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 03, 2023

ALEX WAS VERY HELPFUL AND KNOWLEDGEABLE. HE HELPED WITH EVERYTHING I ASKED AND EXPLAINED EVERY PROCESS VERY WELL. More

by JAZZ
Recommend Dealer
Yes
Employees Worked With
ALEX
Report | Print
Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jazz, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Feel free to stop by if you ever need any more help.

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