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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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September 10, 2024

I was able to get help right away. And I love the waiting room. I wasn’t uncomfortable at all and they kept me updated on things about my car. It was also very clean. More

by chavez.sabrina23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
Sep 13, 2024 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2024

Great service from Jose. Respectful and professional service from him and constant attention is paid through out the time I was there. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose C
Aug 31, 2024 -

AutoNation Ford Gulf Freeway responded

Hi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 05, 2024

I took my vehicle for a diagnosis test and experience poor communication from representatives. Waste of costumers time and money. Ford AutoNation had my vehicle for 6 days to just give me error codes tha More

by zereprm_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Jul 07, 2024 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

June 25, 2024

I’ve always had a great experience, with both sales and service at Autonation Ford Gulf freeway. Staff is friendly, professional and always very responsive! More

by kindalwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Peachy
Jun 26, 2024 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

May 20, 2024

Effienct services friendly honest they are always attentive to their work so that one is satisfied thank you autonation ford More

by romeros_bakery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 22, 2024 -

AutoNation Ford Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2024

Don’t take your car there unless you want to be without a car for well over a week with NO communication from your service advisor unless you reach out and then half the time you don’t get a response. They d More

by Mallory Partin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
May 12, 2024 -

AutoNation Ford Gulf Freeway responded

Hi Mallory, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

December 07, 2023

I was able to get an appointment easily. They were on time and took care of me quickly. More

by djsandel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2023

Always a pleasure having our Families cars serviced here. The entire staff is wonderful and accommodating More

by Impeachey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALFONSO
Dec 08, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2023

Jose kept me informed on the status of my vehicle. I got a text every day. More

by brandon.glover1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

November 25, 2023

Every thing was great the service person was very helpful I leave in Galveston Texas More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
Nov 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hello Maria, thank you; we appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!

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