AutoNation Ford Gulf Freeway

Zeck cervantes was very professional and attentive to our needs.went the extra mile to assure we got the car we wanted. Thanks and keep up the great service. We are sending other customers your way. needs.went the extra mile to assure we got the car we wanted. Thanks and keep up the great service. We are sending other customers your way. More

Dealer did not honor advertised internet price on vehicle. After going to dealer with a printed out copy of an internet special, dealer first tried to switch me to a different more expensive vehic vehicle. After going to dealer with a printed out copy of an internet special, dealer first tried to switch me to a different more expensive vehicle. Since the advertised vehicle was on the lot and available I stated that the advertised vehicle was the one i wanted to purchase. After about 20 minutes they returned with a price that was $750 more than the advertised price and explained that I had to have a trade in to get the advertised price. Even though nothing about a trade in was mentioned on their website, other than through a general disclaimer regarding general pricing policy printed in fine small font print at the bottom of page, they stated internet price was only valid with a trade in. No where on the website does it mention that "condition" specifically. They refused to honor the price on that vehicle. After another 20 minutes or so, they stated verbally that they would come down another $250 but would still not honor that the advertised price. After another 20 to 30 minutes the general manager came out and again stated their position that the advertised price was only with a trade in and that their general pricing policy disclaimer supported their refusal to honor the advertised price. The general manager then offered to let me have the advertised price on a different but similar vehicle which i declined. I found the dealer's pricing on their website and the lack of specific information regarding how to qualify for that pricing to be VERY DECEPTIVE. The time spent at the dealer was a total of almost 2-1/2 hours. The fact that they attempted perform the classic "bait and switch" initially to a higher priced model and then at the end attempted to offer the advertised price on a different model a strong indication of their business honesty and ethics (OR RATHER LACK THERE OF) More

I went to purchase a used truck that I had seen on the internet. Cricket was excellent and tried to handle all my needs and questions. Her manager was evidently to busy or just didn't want my business. I internet. Cricket was excellent and tried to handle all my needs and questions. Her manager was evidently to busy or just didn't want my business. I ended up leaving, and Cricket caught me as I was driving off, to let me know that he had time to run the numbers for me.. too late.. 1 hour later, I bought a truck at Monument Chevrolet (great service there).. I will never go back to Champion Ford and encourage others to shop elsewhere.. More

I would like to thank Edwin Cruz and Champion Ford staff for giving us a great deal on a very nice truck. I recommend Mr. Edwin Cruz to anyone looking for a great deal and customer service. We love our new for giving us a great deal on a very nice truck. I recommend Mr. Edwin Cruz to anyone looking for a great deal and customer service. We love our new FX4 Truck!!! Thanks again Edwin and Ford Champion staff!! Jorge L Perez, USArmyVet!!! More

I had the most amazing experience with Champion Ford Gulf Freeway, and particularly with my salesperson, Isaac Escobar. As a first time buyer with very little established credit I knew it would be difficult Freeway, and particularly with my salesperson, Isaac Escobar. As a first time buyer with very little established credit I knew it would be difficult to get financed without a cosigner. And I went from dealer to dealer until I finally landed at Champion Ford in the hands of Isaac. Isaac went above and beyond to ensure my first buying experience was everything I hoped for, and was able to get me financed with no cosigner, under the exact terms and conditions I desired. He truly made my first buying experience perfect! I highly recommend this dealership, and especially Isaac. More

Do yourself a huge favor and go somewhere else to purchase your Ford in Houston. You can do an internet search to find a price - but be cautioned where Integrity and Honesty is potentially lacking. purchase your Ford in Houston. You can do an internet search to find a price - but be cautioned where Integrity and Honesty is potentially lacking. More

I purchased a used vechicle on 11/5/11 with Mr Walker. Mr. Walker did and outstanding job making it possible to drive off the lot with my new vechicle. As most buyers know making the right choice is very Mr. Walker did and outstanding job making it possible to drive off the lot with my new vechicle. As most buyers know making the right choice is very stressful. Mr. Walker's knowledge of cars made it easier to make the right choice. Wish there where more salesman who cares about our satisfaction than satisfying them selves. Outstanding job. More

I responded to an online ad for a used pickup. We negotiated an acceptable price, including repairing the AC, which blew cool, not cold. The paperwork even explicitly stated "subject to AC repair". negotiated an acceptable price, including repairing the AC, which blew cool, not cold. The paperwork even explicitly stated "subject to AC repair". As said as they had my check, they reneged on fixing the AC. Crooks, stay away, far away. I was able to get out of the deal, wish I had never wasted my time there. More

Salesmen very friendly before sale of car. Treat you like trash when car needs repair.Should have listened to some friends that warned me about this dealership and their service. Would not recommend this pla trash when car needs repair.Should have listened to some friends that warned me about this dealership and their service. Would not recommend this place to anyone. Never have I been so frustrated and stressed out before with purchase. More

Will was awesome and he made my experience with you guess great. This was the best experience I have had at a car dealership. I will be recommending you guys to people and I don't think I will go anywhere great. This was the best experience I have had at a car dealership. I will be recommending you guys to people and I don't think I will go anywhere else from now on. Wil was not bothersome to me, very profession, and a good sales man. We contacted by e-mail and phone. He was quick on replying to e-mails and I usually always have questions. It overall was just a great experience. Thank you guys. More