AutoNation Ford Gulf Freeway

Sales are great, but Service Dept is terrible I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only an oil change and tire rotation. The second time they did give me a discount for inconvenience. Now I have 3 warranty issues and do not even get a call back to set up and loaner and time to bring it in for service. One of the issues is with the traction control taking over and shooting me across a lane, thank God no one was there...what happened to safety is Job 1, Ford? Definitely looking for a new service department. More

Ask for Cameron Thomas Excellent customer service!! Fast and friendly service!! Ask for Cameron Thomas, very nice and made sure that we got what we were looking for. He didn Excellent customer service!! Fast and friendly service!! Ask for Cameron Thomas, very nice and made sure that we got what we were looking for. He didn't too long and was very thorough More

Horrible Sales Department Just wanted to voice my total diss Just wanted to voice my total dissatisfaction with this dealership. Showed up looking to buy a new 2019 F250 Saturday February 16th was told the one Just wanted to voice my total dissatisfaction with this dealership. Showed up looking to buy a new 2019 F250 Saturday February 16th was told the one I wanted would be there either Monday or Tuesday the following week. I signed a contract and handed over a 28K check to Hugo. I called the salesman John Wilson Monday at 11:59am and he informed me then that the truck I was supposed to get was sold. Needless to say I was upset that I had to initiate the call. I showed up at the dealership Monday and asked to talk to a manger, I got Richard who looked for another truck and said he could get it soon. After several calls and text this one was sold also. The third and final attempt was when both John and Richard found one in Georgia. This one would arrive in five working days due to having to send a driver. Well I found out Friday that this one had extensive damage to it. I have purchased vehicles from your dealership in the past but after this I can promise you I will never buy another from you nor will I recommend anyone to you. Really sucks that I have to give you a single star, you deserve NONE!!!! More

Trash Service department Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for somet Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for something that has a recall and the next day they called me at 4:40pm (Service closes at 7pm) to tell me it would be done in about an hour and a half, I wait for 2 hours only to have no call, try to call them and have one person say they were transferring me to the person handling my case, they hang up on me, I call back 3 times only to have it ring forever, have to call and press 2 for the used car section so I could have them transfer me, and it goes to voicemail saying they're closed. Unbelievably horrific customer service, would never ever return or recommend. More

Scammers Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave 1,000. 2 weeks go by and they called me tell me I needed to bring the car back because I wasn’t approved because I didn’t make enough to afford the car which is understandable, so my boyfriend ran hit credit because he make more so we can keep the car. But the guy said “if bank don’t except it we don’t get paid”. So they told us to come back the next day but, we didn’t because my boyfriend got off work late so we went Saturday. Friday we discussed getting something cheaper so we financed a cheaper car. And was approved with documents to prove that we were. So that Saturday we got the new car and tried to take the Ford back but the finance guy (after about 10mins., pretty sure he was figuring out what to say) said, “you signed for it so it’s yours”! WE WERE NEVER APPROVED FOR THE CAR! We called the back we weren’t approved for and they said they sent the contract back, but Jorge Rodriguez said that we got a “Special Managers approval 😑! He lied! He’s been buying time or thinking we would leave it alone but not us. There’s xxxxxxxx and will take you for whatever your worth. Even though we signed the contract we went approved for the loan so there’s no deal between the Buyer and Seller and you should receive you down payment back because there is no deal, it’s just a piece of paper with your signature on it! But theytook our down payment and said it’s already been cashed so we’re currently fighting for it back and won’t stop till we get it. Use this true story as an example More

Bogus pricing structure Dealt on a truck listed for $35973. Dealer would not sell for $35973, wanted to add $750 for financing even though the pricing structure clearly did Dealt on a truck listed for $35973. Dealer would not sell for $35973, wanted to add $750 for financing even though the pricing structure clearly did not require that additional cost when paying cash.. When questioned the dealer just stated that was how the truck was priced. Heartily recommend customers avoid this dealership. Perhaps the most dishonest dealer I've seen in 37 years of buying. More

Do NOT ask for Juan Barrow We went here with an already APPROVED loan from Bank of America. We were approved for 16900 but the vehicle was 20000. We had money to pay the differ We went here with an already APPROVED loan from Bank of America. We were approved for 16900 but the vehicle was 20000. We had money to pay the difference and thought it would be an easy transaction. However our sales rep JUAN BARROW Insisted that we had to go to Bank of America to pay the difference. We didn’t understand why we were going there but we went because he was insisting. When we got to Bank of America they didn’t know what we were there for, WE didn’t know what we were there for and we called juan and HE didn’t know what we were there for. So we came back to the dealership and when we got back and told him we got nothing resolved there because they don’t have on site vehicle loan officers he again INSISTED that we were supposed to pay Bank of America the difference. My usband was already LATE for work! We explained to him again that we were already approved and willing to pay the rest as a down payment. At this point 3 hours of our time was already wasted so we decided to talk to the finance manager CALVIN and he explained to JUAN that all he needs from us was the approved loan document proof and that we would be good. That was at 4:00 pm. Then finally at 5 pm after waiting in a cold waiting room we were brought in by finance to finish up. A complete waste of time. JUAN completely disappeared and didn’t apologize. Calvin didn’t apologize as a manager. We end up buying the car because we really need a car and liked the one they had. But if I could’ve went else where and saved my time and headache and my husbands work time I WOULDVE! PLEASE AVOID GOING THERE More

The WORST dealership we have ever dealt with! I'll start with how they quote you a price and then once you agree add many unnecessary fees into the paperwork to drive the price up. The rudest sale I'll start with how they quote you a price and then once you agree add many unnecessary fees into the paperwork to drive the price up. The rudest salespeople and managers I've ever seen. We were lied to and told some of the fees would be removed and that we would be able to handle our own paperwork for our title. Had my husband fly to Houston to get the vehicle and once he did and we then called to follow up about paperwork for our title and what we werw previously told, now suddenly we were misinformed and were lying about what was told to us and are being treated horribly after purchasing a 70k vehicle from them. I plan on filing a complaint with bbb, this company shouldn't even be in business with the type of practices they have. More

Terrible customer service . Brought a use 2007 Maxim Nissan July 26,2017.Found out when I drove the car home the brake was bad. Now 5 month later it got a oil leak and all type . Brought a use 2007 Maxim Nissan July 26,2017.Found out when I drove the car home the brake was bad. Now 5 month later it got a oil leak and all type of things wrong.How did this vehicle pass inspection or did it get one? Now I find out the Vehicle Protection Plan that I paid $2000 for don’t hardly cover anything.I would recommend to anybody avoid this dealership AutoNation Ford 12237 Gulf Freeway,Houston,TX 77034 at all cost.Regards,Clarence Spencer. More

HORRIBLE DEALERSHIP Purchased a 2013 Scion tC. 3 months later transmission fails. Took to two mechanics and both informed the transmission lines and hoses were damaged. T Purchased a 2013 Scion tC. 3 months later transmission fails. Took to two mechanics and both informed the transmission lines and hoses were damaged. They sold me a faulty car and REFUSED TO ACCEPT LIABLITY FOR IT. I WILL NEVER DO BUSINESS WITH ANY AUTONATION DEALER AGAIN. More