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AutoNation Ford Gulf Freeway
Houston, TX
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 868 reviews
July 27, 2021
I had experience Autonation, The sale person was polite and honest with me and finance person was polite and i got a good interest rate on the new truck. thank you and honest with me and finance person was polite and i got a good interest rate on the new truck. thank you More
by kevinclingan
Employees Worked With
Stephanie Rosales
July 26, 2021
Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. More
by Fonda J.
Employees Worked With
Valerie Campos
July 25, 2021
Good service, but it took way too long to get done an oil change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. More
by JFG
Employees Worked With
I don’t know
July 25, 2021
I bought my vehicle here and have continued using their services. The service department has been newly renovated with an excellent look and great drive up service. services. The service department has been newly renovated with an excellent look and great drive up service. More
by Lolita ldl_lolo
Employees Worked With
Valerie
July 21, 2021
As a retired multi-business owner, I evaluate a companies staff when dealing with them, habit. Our salesman, Roger, was knowledgeable, helpful, and very courteous during the transaction. Because of Rogers’ staff when dealing with them, habit. Our salesman, Roger, was knowledgeable, helpful, and very courteous during the transaction. Because of Rogers’s help, we gladly paid slight more for this vehicle than we could have purchased from a competitor whose sales staff didn’t care if we bought from them or not. I highly recommend AutoNation because of the professionalism of Roger and Carlos our finance person. More
by ron_esp
Employees Worked With
Roger Torres, Carlos in finance
June 18, 2021
Service Rep, Vicki was very rude today, when spouse arrived for appointment I scheduled earlier this week. Told him to drop car off. Lied about calling me earlier to change appt. Serv. Manager, Bur arrived for appointment I scheduled earlier this week. Told him to drop car off. Lied about calling me earlier to change appt. Serv. Manager, Burl was professional and helpful. Vicki needs customer service training. More
by Bellapufi
Employees Worked With
Vicki, Service and Burl, Service Manager
May 18, 2021
Took my vehicle to the service department a couple of months ago for a rust issue on the roof near the rear hatch. They took photos and told me they would have to get approval from Ford to fix it. Needle months ago for a rust issue on the roof near the rear hatch. They took photos and told me they would have to get approval from Ford to fix it. Needless to say I have been back 4 times and each time they tell me they are waiting on Ford. The car is less than 3 years old and still under warranty. Terrible service and no follow up. More
by mark sw
Employees Worked With
Jose
November 23, 2019
Closed within 15 minutes via the phone The reason why I bought from this dealership wasn't only because of the discount but also the level of service. I randomly called in and Cecil Fonteno The reason why I bought from this dealership wasn't only because of the discount but also the level of service. I randomly called in and Cecil Fontenot immediately answered all questions on the Raptor I was looking for. Within ten minutes the sales manager Steven was put on the phone and was so straight forward he even gave me the bottom line with his name signed on the bottom of the quote. Dealerships usually don't do this because they're afraid you'll take it to another dealership and ask them to beat it. Other dealerships in the area such as Doggett, Legacy, and Katy (there sister company) gave me attitudes and run arounds on pricing. I immediately closed the deal within 15 minutes after speaking with Cecil and Steven over the phone. Picked up the Raptor a few days later and everything was professional, smooth, and quick. Cecil gave me his number and welcomed me to call him anytime if I had any questions. 10/10 would recommend, idk xxx the other reviews are talking about. More
by TennisNoob
Employees Worked With
Cecil Fontenot, Steven Medsger
November 04, 2019
Worst experience I’ve ever had. And just when I thought i was over this whole situation. I just looked at my credit report and they ran my credit even after I told them I didn’t want them to because I hav i was over this whole situation. I just looked at my credit report and they ran my credit even after I told them I didn’t want them to because I have my own financing. I did not authorize this nor did I fill out the proper paperwork for them to do it More
by T
Employees Worked With
Sales guy , as well as manager
July 29, 2019
They will rip you off Be careful, they charged me for options they did not install on the vehicle passing them off as pre-installed and that since they were already install Be careful, they charged me for options they did not install on the vehicle passing them off as pre-installed and that since they were already installed I had to pay for them. I brought this to their attention that these options were not installed and they told me they would return my money then went silent and now no none knows what is going on. More
by 03fastmach1
Employees Worked With
Steven Medsger
