AutoNation Ford Gulf Freeway

I’ll start by saying don’t reply to me and ask me to call the number no one ever answers…see my initial review 7/31 Regarding my experience at AutoNation Ford service department, I’ll try to keep it as s the number no one ever answers…see my initial review 7/31 Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More

Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ru department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More