Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Gulf Freeway
Houston, TX
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 868 reviews
August 28, 2021
They have HORRIBLE communication. The service department is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would tak is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would take it back and go somewhere else. More
by collier0119
Employees Worked With
Crystal
August 24, 2021
Service on my truck was good. Wasn't too happy with communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a dif communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a difference to me. She's smart, talented, and professional. Thanks Valerie! More
by Eyecandy1
Employees Worked With
Valerie Campo
August 24, 2021
Very helpful, no pressure sales tactics, and valued my time. My salesman made sure to expedite the process so I wasn’t stuck at the dealership all day like most dealers do. I had my wife and newborn and time. My salesman made sure to expedite the process so I wasn’t stuck at the dealership all day like most dealers do. I had my wife and newborn and he made sure they were taken care of while going through process More
by jwolfe2006
Employees Worked With
Roger Torres
August 23, 2021
they do not have a pleasant customer service. they are hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent More
by Omar weffer
Employees Worked With
Not sure .
August 23, 2021
My service agent Heidi was outstanding! She was extremely helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! More
by Tony
Employees Worked With
Heidi
August 23, 2021
Awesome Service from the start to the end. Brought my F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up. No Hassle no Sales of Extra Service just an Oil Change and Tire Rotation More
by vmfwoodworking
Employees Worked With
Crump
