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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

September 20, 2021

Dealership was ready for my vehicle when I arrived. Check-in was seamless and I was given an approximate time when the work would be completed. More

by love2554
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie was service advisor.
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Sep 24, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 16, 2021

9-11-21 Had my truck service. Said they check tire pressure but did not. More

by Johnny Moore
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi Crump was excellent, hard working.
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Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 18, 2021 -

Johnny Moore responded

When they finished servicing my truck. I noticed the invoice indicated they checked my tire pressure and all tires were at 35 PSI. However, the truck tire system said three were in the low 30 and one was below 30psi. When I got home and checked my tires my pressure gauge measured what the truck system indicated. However, my concern is maybe your employee is not performing his duties as expected. I also wondered if he or they actually rotated my tires like I requested. I will call on 9-20-21. I will say this. I was there for almost 2 hours, way to long for service. The good news is Heidi Crump is a very hard working individual. She was working non stop. She was polite and professional to everyone who brought their vehicle in for service.

Sep 20, 2021 -

Johnny Moore responded

Today, I tried to call the General Manager like the Dealership indicated. However, when I called the number 713-489-2089, I got a recording with options for sale, service and finance. At the end of this recording if gives a option to press zero to speak with someone or stay on the line. I tried this several times. After pushing zero it just sends me back to the above recording. If I stay on the line, it just disconnects me. Auto nation is making it very hard to talk with someone regarding an issues. Not pleased at all.

September 16, 2021

Paul Jones was fantastic to work with! Very professional and no pressure to buy something we didnt want or need. Would highly reccomend him to anyone wanting to buy a Ford! More

by PaulH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Sep 23, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at AutoNation Ford Gulf Freeway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 15, 2021

EEsta vez tubimos un excelente servicio eEl año pasado EEsta vez tubimos un excelente servicio e El año pasado estubimos ahi y la persona en ventas sentimos que nos ayudo. Hoy Mr. EDWARD hizo un excelent More

by Ibarra727@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Gracias por tu revisión positiva. Estamos felices de haberle sido útil. Siempre estamos aquí para brindar un servicio excepcional a un excelente precio, ¡esperamos que nos considere nuevamente en el futuro!

September 13, 2021

Good experience, especially with sales associate Roger Torres. Having done online research, we conducted test drive and made decision to purchase within 30 to 45 minutes. Unfortunately, the time from that More

by Kenneth C.
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Torres
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Sep 17, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 11, 2021

Although they were short-handed and I couldn't get information for a day or two, they correctly diagnosed the problem on my Ford Edge and it was ready ahead of the projected time. More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie
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Sep 15, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 09, 2021

The General Manger is rude not friendly at all good luck having him help you out if you need it , if anything talk to Saul the sales manager he will get you taken care of. They need to do a better job of More

by Yesidvl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul, Cameron
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Sep 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

Sep 13, 2021 -

Yesidvl responded

I already tried speaking to the General Manager ( Brian Nicholson ) and o regret it I wish I had never come across him at all, he just didn’t care and wasn’t willing to hear me out he pretty much told me I was out of luck and as far as helping me out I should accept what Saul the sales manager was offering me because he would not do the same, I was taken back in his lack of professional and just his whole demeanor.

September 08, 2021

They kept my car for seven hours changing the oil and did not do the 3 recalls that I told them about. Then I couldn’t pay with my Ford points because they didn’t use Ford parts that are required to use Ford More

by ginaploss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves.
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Sep 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

September 08, 2021

We enjoyed our visit at AutoNation Ford. Paul was a great help. He was very patient as I learned the features of my new Ford Escape. I encourage anyone looking for a new car to stop by AutoNation For More

by Elma
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Sep 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Elma, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 06, 2021

I went in for my car to be serviced and immediately I was helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the b More

by Jess
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie in Service
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Sep 08, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 08, 2021 -

Jess responded

I will definitely be back. To replace a part I knew was needing to be replaced. When they did my assessment of my car they found the same part as I had suspected needing to be replaced. These guys know what their doing. I already made my appointment to replace my surpentine belt. Right on que.

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