AutoNation Ford Gulf Freeway

The dealership is very professional in appearance, as well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, but it was in the agreement that they’d fix it. We were told it would take about a day and our vehicle would be pushed to the front to be fixed asap. We left it there on the Friday that we bought it. It was not fixed until the upcoming week. A leak was found while they washed it and water was getting into the trunk, before we drove it off the lot. This was promised to be fixed also. We dropped it off Friday evening and were told it would take about a day to get fixed. Did not hear anything about it that Saturday, so I finally contacted them Sunday afternoon. It was not ready yet. I doubt I would’ve been notified if I didn’t initiate contact. A couple days pass and it was finally delivered to my house and the next day I gave it a wash. The leak is still there. I’m not even sure if it got fixed at this point, or if they just didn’t check to see if it’s still leaking. Either way, I’m not impressed with the customer service at all. More

Came in to get a recall and several small repair items done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was suppos done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was supposed to take 3-4 hours and I had a 8am appt and had dropped the car off the night before so it would be there. The service writer told me they might not get to the repair that day and was it OK if they kept the car overnight. I said "no" since it was supposed to be just a 3-4 hour repair. Finally, at about 5:50 the service writer called and told me it was ready but they were closing at 6:00pm. At least they left the keys with the sales folks. 0 of 10 would not recommend. Whats worse is I bought the car there and had a decent experience More

I would never, and I mean, never recommend this dealer. EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen, I get it, times are tough and everyone is suffering. But you are in the SERVICE industry. You can at least communicate with your customers. You make us make appointments. Then you don't even look at the vehicle for 7 hours knowing full well that I had to have my vehicle back that day. And you never call to follow up or tell us anything. Then when I come to pick up my vehicle because no one there has touched it, you could care less. I read the reviews online about this dealership. I should have listened. More

My salesman Sergio was very Professional and Courteous. I am amazed and thankful that he went the extra mile to get me in the truck I always wanted . Thank you so much Sergio ! am amazed and thankful that he went the extra mile to get me in the truck I always wanted . Thank you so much Sergio ! More

I had an appointment for an oil change and had to wait 1 1/2 hours and they used the wrong oil. 1/2 hours and they used the wrong oil. More

This time was too long to finish the service. Start This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. More

dealing with Valerie has been a pleasure. She made my experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. More

Great sales experience with salesman, Ram Mishra. He was extremely helpful with car details, very polite and professional and great with responding to any questions. Ram followed up with emails and calendar extremely helpful with car details, very polite and professional and great with responding to any questions. Ram followed up with emails and calendar invite, attention to detail!!! Additionally I had a very positive experience with the finance manager Hugo Barcenas, More

Horrible customer service, don’t recommend to take your vehicle for service to this location. vehicle for service to this location. More

Heidi is always our go to person when we schedule a viist to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visit to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visits. More