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AutoNation Ford Gulf Freeway

Houston, TX

4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

October 30, 2021

Worst place to get car service.. kept trying to up sale after saying what I wanted. Rude and very unprofessional. Also did not do what said was going to after messing up last time on car More

by vlittleton100489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal
Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 489-2089 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 29, 2021

Took jeep there on Monday and Thursday late get a call stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about More

by Tonytigr05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Nov 02, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help. We look forward to hearing from you soon.

October 28, 2021

Kept vehicle for 15 days, for what should be no more than 3 day job. More

by gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Gary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (713) 489-2089 so we may assist you in moving forward towards a resolution. Thank you.

October 27, 2021

Ram was incredible and the dealer pricing, process, and staff were just great ! I will be returning there again for my next truck purchase. More

by Alexsetterfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2021

Sent car for 65 mile check up, inspection sticker and 2 warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at More

by nkp4norma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help. Take care!

October 26, 2021

Wonderful transaction. My 2nd f-150 with the dealership. My salesman, Edward, made the transition extremely easy and executed flawlessly. More

by Anthony.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Ponce
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 26, 2021

Great service so far haven’t had any problems service lady was great explaining n More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 29, 2021 -

Maria responded

Thank you

October 25, 2021

Clean transaction. There were ZERO added on surprises - the price I paid was exactly the advertised price, the transaction was fast, and the finance exactly what was advertised. No bait and switch, no $100 More

by Mikey Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Mguiss
Oct 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Mikey, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 25, 2021

I have been coming to this dealership since I purchased my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representat More

by Chandler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie Crump
Oct 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Chandler, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 25, 2021

they made me an appt. for a saturday am which is what i wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire More

by hagleej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crum, Heidi (pretty sure)
Oct 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Hagleej, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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