AutoNation Ford Gulf Freeway

Not honest about what my truck needed. Told me I had a huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. This was Friday afternoon. I decided to go pick my truck up at that time Service person met me as my wife let me out and handed me my keys No paperwork was given to me Took truck elsewhere and had oil changed. There was no oil leak. More

Customer service was excellent, waiting time reasonably,service performed,amazing ,everything on general was great reasonably,service performed,amazing ,everything on general was great More

Sealse man Gio was friendly and helpful. The purchase took a little longer than anticipated , but it was due to the management team and finance folks working through the different options. They were pati took a little longer than anticipated , but it was due to the management team and finance folks working through the different options. They were patient enough to go through each one and explain each one. In the end I settled on a win for myself and the dealership seemed pleased as well. Win win! More

Auto Nation service was great. The crew was very professional and completed the work on time as promised.I was completely satuwith their performance!!! professional and completed the work on time as promised.I was completely satuwith their performance!!! More

Very good Dealership!! Have purchased from there twice and would likely buy from them again. and would likely buy from them again. More

Service clerk, Hiede, was very rude. She would put the phone down and ignore my call while speaking to customer. Also, after giving her a piece of my mind letting her know that there was no wonder why th phone down and ignore my call while speaking to customer. Also, after giving her a piece of my mind letting her know that there was no wonder why their establishment had low ratings with customer service at the service department, she said, “well if you knew that, then why did you bring it here…you can take the car somewhere else” Management said that they were going to take care of it; however, if she is rude to you, then management did not take care of the problem. So, if you deal with Heidi, just be mindful that you will not receive good customer service because of her rudeness. More

Horrible service They won't answer the phone. And when they do answer their rude they do answer their rude More

Customer service at front desk was excellent very professional and well done . My car was ready in 2 hours this dealer does take care of their customers. professional and well done . My car was ready in 2 hours this dealer does take care of their customers. More

Took 5 hours and 27 minutes for a oil change with a appointment will never go back appointment will never go back More

I bought a 2016 F150 and traded in a 2013 F150 with no issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I wa issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I was told it was probably the auto shut off kicking in on the vehicle at stop light or in traffic (this truck does not have that feature). My sales rep Cameron Thomas said bring it in, so I did. When I was there he went to the service folks and then told me they were too busy and I would have to come back. About 2 weeks later and still having issues I got it to the service department and left it with Krystal Clark, they had it for 4 days and said no problem could be found and nothing could be done. I have video of the issues with the truck and provided the DTC P0012 code along with how and when the issue specifically occurs. All I was told was, "we couldn't replicate it'. Seems like they are waiting for my 4 month warranty to run out so they can charge me thousands of dollars for a fix. Really hate spending my money and giving them a vehicle that worked to get one with issues that aren't being addressed. More