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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

December 13, 2021

Clean facility. Low-key sales pitch. No rushing client at door. Very ethical & highlighted team work More

by B.Stephenson55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk , Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 13, 2021

Service was great customer service was also good . wait time was ok , enjoyed my visit More

by honeybun2love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 11, 2021

It was a great experience. Paul Jones was and is a Man of his word. He continued to help after the sale as much as he did before the sale. More

by Jonhernandez01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Dec 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 09, 2021

Service department never show any concern when it come to helping customers with their vehicle More

by J.atkins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hedi
Report | Print
Dec 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we truly appreciate your honest feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089. We hope to hear from you soon.

December 07, 2021

Terrible line of communication.. called every line only to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone More

by Bealady22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Makayla
Report | Print
Dec 12, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up. Take care!

December 05, 2021

Good service. But they didn't fulfill their promises. They failed on having the parts for the vehicle I purchased. More

by My.aoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2021

The sales specialist was very helpful and professional. Treat customers in a very respectful way. More

by Logan99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2021

Customer service is by far the worst I've ever dealt with! They don't answer the main phone line most days, they don't respond to voice mails and yet the service desks are usually not busy enough to war More

by Lopez.alex12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
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Dec 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Lopez, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (713) 489-2089 to discuss this further.

December 02, 2021

Good place to have service done. Also to purchase a vehicle I bought 2 there and will go back in the future More

by manuelramirez65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Holletter
Report | Print
Dec 06, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2021

Super easy purchase, no hassle over price. Was a great Super easy purchase, no hassle over price. Was a great experience. Will be back in the future! More

by anbo013104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 06, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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