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AutoNation Ford Gulf Freeway
Houston, TX
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 868 reviews
December 22, 2021
Heidi in customer service excellent. Everything and everyone else horrible. They called me to bring in my car for a recall. I did and it sat for 1.5 days with nothing done. I had to call 3 times to everyone else horrible. They called me to bring in my car for a recall. I did and it sat for 1.5 days with nothing done. I had to call 3 times to find out the truth which was they did not have the part. A couple of weeks later called me back saying they had the part. Took it in, it sat over one day. This time their excuse was the mechanic was a no show. Not once did they call me. I had to call them. The only one that answered the phone or returned calls was Heidi. No one else. If I never have to do business with them again it will be too soon. More
by gealbert
Employees Worked With
Heidi
December 22, 2021
Excellent service, the process was very smooth and friendly. Highly recommend this dealership. I dealt with Ram Mishra (sales) and Hugo (finance) friendly. Highly recommend this dealership. I dealt with Ram Mishra (sales) and Hugo (finance) More
by fahadbaig87
Employees Worked With
Ram Mishra, Sydney Thorp
December 20, 2021
Krystal was very helpful and kept me informed. I did interface with the mechanic and he was very knowledgeable and timely completed the work. Very pleased! interface with the mechanic and he was very knowledgeable and timely completed the work. Very pleased! More
by drwholt
Employees Worked With
Krystal Clark
December 16, 2021
Service advisor did not provide a written estimate as she said she would, no phone call when the vehicle was completed. Found shop towels and parts boxes on passenger side and loose hardware which tells me said she would, no phone call when the vehicle was completed. Found shop towels and parts boxes on passenger side and loose hardware which tells me something wasn’t fully reassembled. More
by Reevesdan43
Employees Worked With
Sydney Thorp
December 15, 2021
Horrible customer service. Made an appointment and when I got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even g got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even got around to servicing my car. Picked it up and took by business elsewhere More
by Nevershopautonationgulffreeway
Employees Worked With
Sydney Thorp
