AutoNation Ford Gulf Freeway

Thank you Autonation Ford for an awesome experience. The service staff members were very polite and compassionate (Erin H). She kept me updated throughout my repairs and alerted me when my vehicle was ready service staff members were very polite and compassionate (Erin H). She kept me updated throughout my repairs and alerted me when my vehicle was ready. Autonation team your GREAT!!! More

The dealership and it's staff provided an excellent service from the moment I arrived. service from the moment I arrived. More

Good experience with staff. They where all friendly and very informative on all the veichal i was interested in. very informative on all the veichal i was interested in. More

Great sales person, everything ready when we got there and they respected or time. Car looked fantastic, treated good on trade and overall deal was great. and they respected or time. Car looked fantastic, treated good on trade and overall deal was great. More

Bad service lie that my truck was ready still has a broken mirror that part of the safety I would think that would make,it a, priority broken mirror that part of the safety I would think that would make,it a, priority More

Excellent services and excellent personnel services. Thank you for all that you do for us. Everything was Great Thank you for all that you do for us. Everything was Great More

New service staff in service department are cold & insensitive. Fail to communicate and service. Past: We bought our car from this dealer. We took our car here for oil or maintenance services. insensitive. Fail to communicate and service. Past: We bought our car from this dealer. We took our car here for oil or maintenance services. The BEST. However in December 2021. The worse services. First of all all, new front desk staff in the service department. We didn’t see a single staff we knew from before. So this is a clue. We dropped off our SUV to have it looked at because of stalling with engine light on. 2 weeks later, our SUV was never serviced. During the 2 week we looked like pest trying to get answers. And when they did answer, they left answers that weren’t even answers. We were so frustrated … finally that’s it, we went to pick up our SUV. When we arrived the advisor “H” was so cold. She acted like nothing was wrong. I went over to the manager “J” and get this ….. He started to talk and I told him I read lips (deaf). we all wear masks 😷 👍) so he wrote on paper and said that I was rude. Well that did it! Pissed! I said …. FRUSTRATED it is. At this point you can imagine the rest. The manager was angry and started talking mean through his mask AND I had to keep telling him I read lips. He was being so insensitive and apparently didn’t want to write on paper. As a manager, you supposed to listen not double a fire that started by his adviser. Want to hear the exit? The advisor H shoved they keys in my hands with no eye and walked off fast without saying sorry it didn’t work out or anything. Zip nothing. The worse service ever. I’m going to miss those other people that used to work and service our SUV, oil change etc. Now we will have to look elsewhere and we are sad for that. Went from BEST to worse. More

Our customer service rep was very polite and attentive great customer service and service well done in a timely manner! Very satisfied! great customer service and service well done in a timely manner! Very satisfied! More

My experience was good. I had the best Sales Person Ms. Rachel Roberts she was kind and attentive. Rachel Roberts she was kind and attentive. More