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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

January 13, 2022

Ram Mishra was very accommodating and represented this dealership with utmost courtesy and respect. Will recommend. More

by Mdtown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Mishra
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Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 13, 2022

Booking services is easy, but it takes to long to get a oil change. There should be a dedicated person doing nothing but oil changes More

by h_pastran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 11, 2022

The only dealership that was willing to deal. Friendly staff and no pressure to buy! More

by Kennyelliott265
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2022

Took care of the issue and very satisfied with the service. Would recommend it this Ford dealership at Gulf Freeway. More

by Martha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2022

7:30 arrival for an 8am appointment. Left the dealership 7:30 arrival for an 8am appointment. Left the dealership at about 15 minutes until 11. Some oil spilled in my engine compartment. Windshield wip More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager. Service advisor. And service tech. All under the standard that should come with a 73$k truck.
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello Martin, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 05, 2022

Serve was good. Truck feels great leaving the dealer. Thanks Paul for your feedback. Also for the call back and follow up appointment. More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul from Service Express line group
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 05, 2022

Makaiyla Madrid, who waited on me in the service department was AWESOME! Keep her and move her up. More

by Manders926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Makailya Madrid
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2022

I was originally quoted a higher estimate to complete the repairs. When I got my repairs completed, the final price was about 12% cheaper. The repair on my vehicle was quoted to take about 4 - 5 days to get More

by s.chamblee1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal my service advisor
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2022

this dealership has no communication with its customers. they let the vehicles sit in the shops for weeks until the customer has to bug them everyday for an update. More

by penaandrew798
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
the whole service department.
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 02, 2022

Serve was good. Truck was clean once I left. Checked in for my appointment at 3:00 pm. Didn’t leave until after 7:00 pm. Not good. More

by Rons_radical_rides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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