AutoNation Ford Gulf Freeway

Jose made the car buying process painless. He followed up on and resolved all issues in a timely manner. I highly recommend! on and resolved all issues in a timely manner. I highly recommend! More

My truck was supposed to take 2 hours to complete on a recall check up. Instead it took 7 hours. Every time I come there for service someone drops the ball. My truck was passed to another service technici recall check up. Instead it took 7 hours. Every time I come there for service someone drops the ball. My truck was passed to another service technician apparently he for got about my truck. This is unacceptable, I had to schedule my doctors appointment that to months to get. More

Repairs were done quickly and i received the car back on time. Service advisor keep me upfated as the Repairs progressed. time. Service advisor keep me upfated as the Repairs progressed. More

Great service real fun employees. Clean and very welcoming. The car I bought was a great car and will always buy with auto nation welcoming. The car I bought was a great car and will always buy with auto nation More

The best service ever, professional staff, fast response, answer all my questions, fixed my vehicle issues answer all my questions, fixed my vehicle issues More

Check in process could use some help. I showed up at my scheduled time which was an early appointment so I wouldn't have any delays. 5 people sitting behind desks with only one of them actually doing anyth scheduled time which was an early appointment so I wouldn't have any delays. 5 people sitting behind desks with only one of them actually doing anything to help the customers standing around. The one poor women doing all of the work continuously saying I'll be right with you. The other 4 people would not even look at us or begin to give us the time of day much less help. I think I might have to travel a little further down the road next time to the other Ford dealer. More

Offered me 6k on a truck that they offered me 25k for after their inspection. I owe only 7k on the vehicle. They wanted me to pay off my previous loan put a new set of tires @$1,500 on their vehicle whic after their inspection. I owe only 7k on the vehicle. They wanted me to pay off my previous loan put a new set of tires @$1,500 on their vehicle which is a $2k set of tires right out the gate. Here’s the numbers $69,995 +$1,499 new tires for their vehicle +119 for new wheel locks = $67,713 -$25,695 for my trade in which I only owe$7,268.33 on outstanding loan = $41,918 $41,918 new numbers + $7,268.33 outstanding loan + $6,076.96 sales tax + $150.00 documents Fee + $250.00 Tags & registration fee + $158.00 other = $55,765.84 w/ a 14% interest when I have fair credit INSANE More

Sales is great. Service is horrible horrendous and lacks of good management. Still waiting on a call back to see if my counsel is covered by warrant haven’t heard anything from service writer. of good management. Still waiting on a call back to see if my counsel is covered by warrant haven’t heard anything from service writer. More

First of all they left the positive uncovered which could spark an electrical fire if shorted out Second they damaged my rear service light assembly and Jose (sp) service assured me that he would order the spark an electrical fire if shorted out Second they damaged my rear service light assembly and Jose (sp) service assured me that he would order the part and fix it but they dodged me the next day and the GM also got amnesia and toyed and played games with me Thirdly they wasted my time and gas having me come back just to run game and tell me they would not honor their agreement to replace the rear brak assembly that got damage. Fourthly, they toyed with me thereby wasting my time and acted in bad faith by not repairing the equipment light assembly that got damaged that they tried to pass off on me … More

I came in because my windshield wiper spray did not work. It would not spray fluid on to the windshield. I had to leave the vehicle overnight so that the part could be ordered and installed. Also, my wipe It would not spray fluid on to the windshield. I had to leave the vehicle overnight so that the part could be ordered and installed. Also, my wipers were hitting the edge of the truck and making a noise. There was also a recall notice on my 2021 F150. When I picked up my vehicle, the windshield wiper fluid was empty and the service writer had to ask me to wait and take the truck back to the Service area to get the fluid filled. Which took several more minutes, making me late getting back to work. When it rain the next few days, the wipers stilled hit the side of the truck making a noise. More