AutoNation Ford Gulf Freeway

The employees, especially in the service depart are rude and unprofessional. They NEVER greet you as soon as you walk into the building. You will stand there for quite awhile until someone actually acknowle and unprofessional. They NEVER greet you as soon as you walk into the building. You will stand there for quite awhile until someone actually acknowledges you. I never received a call explaining what the problem was with my truck. I received a TEXT message approximately six days later stating my vehicle was ready for pickup. What service department does that! More

My time at the dealership was ok nothing special just sitting around waiting watching tv looking online you know just waiting could add coffee if i wanted to but i don't drink coffee the people out side sitting around waiting watching tv looking online you know just waiting could add coffee if i wanted to but i don't drink coffee the people out side the business(just one man help me when i first pulled up i asked him were should i go for recall service he was really kind and told me were i was to go park my truck were he told me to lucky their was only one person in front me which was a good sign my appointment was for 9:00am which i was their a couple minutes early when in side the lady at the front desk help me sing in took my name phone number my email address showed me were i could go to wait on my truck,waited about 2 hrs which was what she the lady at the counter told me it would be sure enough it was around 2 and a so hrs the waiting was not so bad although on a Saturday could have spent my Saturday doing something better than sitting at a car dealer ship but the day was getting really cold and winding so sitting there was not all that bad plus got my truck inspected got the recall all taken care of in case Ford comes back on me if something goes wrong with my truck Ford can't say it's my fault for not taking the truck in for the recall service.Over all it was not bad i do it again if you all have another recall if you do maybe I'll think twice about buying a Ford just joking i pretty please with my truck i buy another one Keith More

The buying experience was fantastic. The first few years with the service department was nice, however over the past year I've seen a significant drop off in service. The first few years with the service department was nice, however over the past year I've seen a significant drop off in service. More

Manuel Reyes is a great salesperson. Finance was easy also. The dealership was so clean also. They got me in an out in ample time--thanks guys Finance was easy also. The dealership was so clean also. They got me in an out in ample time--thanks guys More

Mrs. Crump is always my go to! She is great to work with for my vehicles service needs! Crump is always my go to! She is great to work with for my vehicles service needs! More

So I Iooked up the truck I wanted on the internet and it was there. Walk in met Jose and traded in my expedition and bought the truck of my dreams. was there. Walk in met Jose and traded in my expedition and bought the truck of my dreams. More

Extremely unprofessional. Absolutely no communication or accountability. I have purchased a vehicle at this dealership in the past, but their service department tarnishes the Absolutely no communication or accountability. I have purchased a vehicle at this dealership in the past, but their service department tarnishes the whole dealership. I wouldn’t dare go there again. More

Good price for the trade in Gio the sales guy was helpful and working hard oon getting everything lined up as fast as possible and working hard oon getting everything lined up as fast as possible More

Our salesman, Ram, was very helpful and I never felt pressured to buy. He helped me set up the Ford Pass and pointed out the features. The price was right too. We had to wait a bit long to meet with pressured to buy. He helped me set up the Ford Pass and pointed out the features. The price was right too. We had to wait a bit long to meet with the finance guy due to the fact they were under-staffed. More

Great group of men and women that go above and beyond to meet my needs.. thank you guys and keep up the good work. meet my needs.. thank you guys and keep up the good work. More