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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

April 13, 2022

Horrible customer service. My gauge cluster was really scratched up on my brand new $70k truck and i contacted them about it and they did not care at all. once they have your m More

by Dtrocq
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Nicholson, Ram Mirsha
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Mar 03, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2022

Horrible customer service. Once they sell you a car they don’t care about you at all. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
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Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi James, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Apr 16, 2022 -

James responded

I’ve spoke to your general manager Brian Nicholson about my issue and he has been extremely unhelpful in resolving it. Like I said before once you get my money you don’t care about me. Your dealership has horrible customer service

April 08, 2022

Thank you for the attention and quick turnaround. Engine light was on, vehicle was diagnosed and repairs were performed. More

by morado_cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
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Apr 11, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

April 06, 2022

The Service department is top notch. Trent went above and beyond to assist me. And Iggy, the mechanic did a great job on my vehicle. I would definitely use this service dept again. Thank More

by behk1955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent and Iggy
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Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 06, 2022

Service associate Heidi Crump is outstanding in providing excellent personal service to insure my vehicle gets proper service More

by bpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
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Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 06, 2022

Went in for oil change on prepaid maintenance plan and the dreaded cam phaser rattle. I was suggested to replace rear brakes and machine rotors. After 4 days and $400 for brakes, the cam phaser rattle i More

by Jr
Recommend Dealer
Yes
Employees Worked With
Na
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Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

Jun 14, 2022 -

Jr responded

Hello, I took my vehicle back in on April 28,2022 upon the advisors request to have the engine shudder recall performed prior to having the cam phaser recall performed to address the cam phaser rattle. After this I picked up the vehicle (still making the cam phaser rattle noise). The advisor checked in with my and asked if the noise was still present to which I responded yes. I was then asked to bring it back in to be diagnosed again. I took the vehicle back in on May 17, 2022 and I am now being told the cam phaser recall is not showing up for my vehicle and that it will have to be routed through my extended warranty. By June 1, 2022 my vehicle was still not assigned to a technician so I asked for a loaner. Even after multiple calls I am unable to speak to a manager and have not received a loaner or estimated time for completion. Someone please help. I understand there may be some inconveniences due to availability of personnel or parts etc. , but it should not be passed down to the customer.

April 05, 2022

excellent service and attention and when I picked up my truck they explained everything very well More

by Itzelmv56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

April 04, 2022

Avery was great and made the process stress free! The finance manager was great as well. Thank y’all so much More

by Pdawonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery
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Apr 06, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

April 03, 2022

I picked my truck, it was dirty, the work incomplete, broken and missing parts. My truck was in shop for eight weeks. When I picked the truck up I was told everything was good. More

by majordad28
Recommend Dealer
No
Employees Worked With
TJ,
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Apr 06, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

April 02, 2022

Your dealership is very pristine more importantly though My Salesman who’s name is Jose was very professional was not pushy made for a good shopping experience More

by Jwilker555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Apr 06, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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