AutoNation Ford Gulf Freeway

We had an outstanding experience buying our dream car, the Bronco Wildtrack from Ford Autonation in Houston. Our car dealer was Devin Savoy, and he was the most professional, knowledgeable, kind, engaged, the Bronco Wildtrack from Ford Autonation in Houston. Our car dealer was Devin Savoy, and he was the most professional, knowledgeable, kind, engaged, funny, and helpful dealer for the past 25 years. He helped us select the car we dreamt about, explained all the pros and cons, and was so patient as we brought our whole family 5 times. He was amazing during the negotiation process. He was open, and transparent, showed all the paperwork, and gave honest advice on where they could go down. We got the best deal possible! I read all the forums on Ford and no one got a deal like we did. Then Devin helped with all the steps for us to get a car as soon as possible. Finally, we had a super fun photo session with a bow and laughter! He is amazing, and his team of financial managers and sales managers are great! We love our Bronco! It is an unbelievable driving experience! Go get your Bronco!!!!! More

I bought a 2022 ford ranger and learned I had a loose antenna they don’t want to replace it has bumper to bumper warranty with 20,000 miles I will not go there again to purchase another truck not satisfi antenna they don’t want to replace it has bumper to bumper warranty with 20,000 miles I will not go there again to purchase another truck not satisfied with auto nation they lost my business More

Ricky was great ! He has the hustle and drive to make any sale possible for the customer ! Definitely has AGM(Assistant General Manager) potential in my opinion!! He has the hustle and drive to make any sale possible for the customer ! Definitely has AGM(Assistant General Manager) potential in my opinion!! More

Gunnar and staff were all very organized and provided exceptional service! I was extremely impressed with ease of the process. exceptional service! I was extremely impressed with ease of the process. More

Effienct services friendly honest they are always attentive to their work so that one is satisfied thank you autonation ford attentive to their work so that one is satisfied thank you autonation ford More

Don’t take your car there unless you want to be without a car for well over a week with NO communication from your service advisor unless you reach out and then half the time you don’t get a response. They d car for well over a week with NO communication from your service advisor unless you reach out and then half the time you don’t get a response. They don’t give loaners and make up lies as to why. More

I was in the market for a new vehicle and a Ford was one of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which w of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which was AutoNation Ford Gulf Freeway. I worked with Rigo and Cam. Initially started with Rigo on the phone, but upon my first visit Rigo was off so I dealt with Cam in person. Went through the drill of negotiating, which honestly went well. Terms were met and a few days later I was a proud owner of a brand new Ford. Drove off the lot with 34 miles on the odometer, then 2 days later the "Restraint Indicator Lamp Warning" light came on. I was in the "area" so I figured I would drop by service to possibly see what could be done. Did not get the advisor's name, but he was pretty much useless. Informed him of my issue, he goes on to ask if I purchased the vehicle from here (really shouldn't matter), he says service is backed up 3 days, car will need to be diagnosed (this can take 2 days), he starts acting like he's looking something up on his computer.... I answered him saying yes, I purchased from here and the vehicle only has 600 miles. He was flabbergasted at this point. So I am like can you get me a loaner and get this resolved. He walks off looking for the loaner pool person, takes 5 steps, peaks around the corner, the person is not there, not sure where they are....At this point I am growing frustrated so I basically walk off and say I will just take it to another dealership. He asks, why? Well you aren't being too helpful and I will take it to a dealer closer to my house. Then asks where I live? Is that really relevant, but I mention I am close to the Med Center. He responds "oh ok". I walk off, check by chance if my plates are here, of course they aren't and proceed to leave. Reach out to Cam to see if he could assist, since he did sell the vehicle to me. Which was honestly a good experience until this point. I inform him of the situation and ask him if he can assist with getting this resolved and set me up with a loaner comparable to a Bronco. Having faith that this would be resolved and an update provided on when to bring the car in, since he said he would get this scheduled for me. Basically a week later and no update. Of course I did not wait for an update, the next day I called the dealer close to me, less than a mile away, Russel and Smith Ford. Called service and spoke with the advisor. Explained the issue, no backlog, no questions, dropped off on Monday, diagnosed the same day with updates. I was back in my Bronco 24 hours later and the issue resolved. Honestly the best service I have had in my lifetime. So yeah other than the initial purchasing process, basically the drive out price. It was the best part of dealing with AutoNation Ford. Other than that I don't plan on returning. Service is not even 1 star, Sales is sales, you just want that commission and it showed. Then there is Hugo in Finance, get a better personality. At least do somewhat of an act of being happy I purchased a vehicle from you, even if all that was given was a cashiers check and personal check. my rating would be no stars, but of course I need to select one. More

Jose Romero and Hunter were great! They were both patient, worked quickly, and were so helpful. They were both patient, worked quickly, and were so helpful. More

Repeat customer. Will not be back. Was not informed of 3 month payment availability, calls not returned, took too long to get running boards. Didn’t happen until I ca Will not be back. Was not informed of 3 month payment availability, calls not returned, took too long to get running boards. Didn’t happen until I called and spoke with management. More

1 positive about this dealership, they had the vehicle I wanted, that's a plus This was my first experience at a dealership where none of the vehicle's features were explained before or after the sale. wanted, that's a plus This was my first experience at a dealership where none of the vehicle's features were explained before or after the sale. It was a pure transaction experience, once we landed on the numbers, I expected some games to be played in the price negotiations and that was the experience, no big deal. Just very surprised no one took the time to demo any features of the vehicle. More