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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

December 02, 2022

Friendly, fast service. Always get me out same day. Been owning a Ford for over 20 years still runs great. More

by LOPEZG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 04, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

Always courteous, trustworthy and honest on vehicle inspections. Phone calls with updates on car and delivery time was much appreciated. More

by kradolph
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso
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Dec 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

December 01, 2022

Friendly and helpful staff and communication was great. They provided transportation to and from my home while my vehicle was being repaired. More

by Garzastar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
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Dec 03, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

November 30, 2022

The best service ever, kindness man helped me. The man went above and beyond to help me. Thank you Will be back. More

by juliena.hollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
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Dec 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2022

I bought a Ford Transit van from Autonation Ford in 2018. The salesman told me that if I bought the loaner car option I would be able to get a transit van like mine so I could still run my business if my van More

by CCotton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dont remember
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Nov 30, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

Dec 01, 2022 -

CCotton responded

Tried to call the General Manager at the number above. Called and it just rang and rang. Got an automated line that is not to the GM it is a general line. it just rings about 10 times and repeats the message and gives me extensions. I try the operator at extension "0" and it goes back to the same message. I cant even reach a live person when I call. I have tried 3 different extensions and it just takes me back to the same message over and over. I am stuck in a loop and nobody answers. Ive been trying for 10 minutes and it just repeats. Done with calling

Dec 05, 2022 -

CCotton responded

Looks like the response on here from Best Buy was just for show. I have never gotten a call, text, email from the GM or anyone at AutoNation. This should show everyone what their customer service is like.

November 28, 2022

The Service Dept and Adrian (my service writer) were both excellent. The recall and oil change, tire rotation was done quickly. The shuttle was fast and convenient. More

by whitedj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Nov 30, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 24, 2022

Was very happy with the service I was provided when I took my car to get fixed More

by Rodriguezfelipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Nov 26, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 24, 2022

Good service, I was go for a oil change of my F-150 yesterday and the guys Ford they are very kind More

by Mario
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
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Nov 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

November 24, 2022

All was perfect till I picked up my truck it was to be washed but looked worst than when it went in More

by Manuelvera1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
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Nov 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2089 so we can assist you further. Take care!

November 23, 2022

Great customer service. Adrian was able to take care of my needs on my ford expedition. He made sure my appointment was nothing less than excellent. More

by artmendoza.realtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Nov 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! We always strive to provide personable and excellent customer service. Thank you again for the review!

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