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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

December 21, 2022

Alex was a very good advisor will come back again to get my service with him. More

by Juan.reyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 21, 2022 -

Juan.reyes responded

Very good advisors.

December 19, 2022

Adrian Service Tech was very nice and helpful I will always schedule my maintenance for my vehicle with Adrian More

by victor.h.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADRIAN
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Dec 21, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 10, 2022

My service advisor was amazing and he took really good care of me. Thank you for the amazing experience. More

by marilyncita77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Dec 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2022

Very professional,answered all my questions and kept me updated on the progress of my car More

by Roberto.yado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alanso
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Dec 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 06, 2022

From the first and to my most current service, automation has never disappointed. Excellent work. More

by Edwin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Fuentes
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Dec 09, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 05, 2022

The dealership in a whole was amazing and the work is always done correctly. BUT I worked with Jose a service advisor that I had to say made my experience with the dealership very difficult. He not ONCE More

by ashdel4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Compose
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Dec 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2089. We would appreciate the chance to turn your experience around.

December 05, 2022

We took our Ford Escape in for a dealer recall. We received great customer service from Alex. More

by vscott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2022

I know their always busy around the holidays, I do have patience and don’t have a problem with that. The guys their was very nice and took care of the situation when I came in. Happy with that. Now let’s More

by mmedlin3807
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose-very good
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Dec 05, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Dec 06, 2022 -

mmedlin3807 responded

I have been pretty busy with company, sorry about not getting right back to you. I am not sure how I can help rectify this issue. But I can talk to you if you want my number I did call the morning, after it telling me to press 1 through 7 it just rang and rang. Even the operator didn’t answer.

December 04, 2022

Excellent experience. Bought 2 back to back F-150’s from the dealership with ease. More

by Steeler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wilson
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Dec 05, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 02, 2022

Friendly and informative service department. My service advisor was very helpful and knowledgeable. Will definitely be back for all my service needs. More

by J.Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian (Service Advisor)
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Dec 02, 2022 -

J.Suarez responded

Great Service Dept.

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