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AutoNation Ford Gulf Freeway

Houston, TX

4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

January 10, 2023

Bad Coustmer service,. be careful before you buy a vehicle from autonation ford gulf freeway ,Houston.Wound not recommend them to anyone.Bad business More

by Jluismel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mikayla ,Service advisor,Hugo Finance .Plus Brian,Mark. Wouldn’t trust them to anyone.No less recommend them.
Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 08, 2023 -

Jluismel responded

Yes I would like to meet or a.Phone call would be better, Thank you

January 10, 2023

Jose Campuzano is our go guy for our fleet. His professionalism and work ethics highlight Auto Nation Ford great services they provide. The communication is superved. More

by mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Mark, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 10, 2023

This dealer ship has great customer service. The staff was friendly and when didn’t have an answer found a way to get it More

by ryndancey732
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ram
Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi , our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 09, 2023

The communication from the service advisor Alex was excellent. He kept me updated on the status of the repairs on my truck. He was very helpful. More

by jmsanch
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 03, 2023

They are fast and professional. Took care of us and explained every part of the process. We signed and purchased the vehicle in about 2 hours. More

by Angela Pivaro
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hello Angela, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 03, 2023

Dropped off my F-150 for service after a bunch of check engine lights came on. This was a drop off without scheduled appointment. My CSR, Mikayla, was honest about the turn around time. She notified me pro More

by a.merendino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Jan 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Merendino, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 02, 2023

Fast and easy to work with. Would highly recommend anyone to this dealership. Service personnel will take care of you. More

by jonathan.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Jan 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jonathan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

January 02, 2023

My situation was somewhat complex, but Auto Nation Ford on the Gulf Frwy in Houston was able to work around all the complexities. I found the entire organisation to be friendly, straightforward, competent More

by StrveDeerPk
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul, the Sales Manager, and Rachel Roberts, the salesperson
Jan 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

December 31, 2022

My 2022 f150 Broke down with in 3 weeks Berry disappointed At services they only reset My truck they don’t really fix it More

by brayt1130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Ramos
Jan 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

December 31, 2022

The dealership was good. The Salesman Ram was good. He was very helpful. He got me in a out pretty fast More

by Keithsharpe16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ram Mishra
Jan 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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