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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

April 03, 2023

ALEX WAS VERY HELPFUL, KIND, AND KNOWLEDGEABLE. HE EXPLAINED AND HELPED WITH EVERYTHING I asked about. More

by TOEKNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

ALEX WAS VERY HELPFUL AND KNOWLEDGEABLE. HE HELPED WITH EVERYTHING I ASKED AND EXPLAINED EVERY PROCESS VERY WELL. More

by JAZZ
Recommend Dealer
Yes
Employees Worked With
ALEX
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jazz, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Feel free to stop by if you ever need any more help.

April 03, 2023

The dealership was very helpful and communicated well. They remedied any issues quickly and to my satisfaction. The whole buying process was much quicker than expected. Glad I stopped there first. More

by robwolfe
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Firas Shueib
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2023

I recommend this dealership they are very attentive ther explain everything very well they are very honest. More

by Jcastillo197911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovan acosta
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Apr 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

March 31, 2023

Close to my house and convenient for my needs. I’m pleased with the service I get. More

by Rutilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
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Apr 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Rutilio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 30, 2023

I was quoted 2 hours for service and that estimate was spot on. They even washed the truck while it was there. Great experience. More

by dbragg21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 03, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 27, 2023

They did a great job with my car. The tech kept me informed about what they found wrong with my AC and let me know when it was expected to be complete. More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Lopes, Alex ?
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Mar 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 27, 2023

The service department is great at customer service and keeping you up to date on the status of the repair or service. Alex Fuentes is highly recommended in my book. More

by Breton.Cruz
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
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Mar 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

March 26, 2023

Never pressured about a decision. Accommodating and try to make sure all my needs were met. Very polite. More

by Pat0318pm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Giovann
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Mar 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 26, 2023

Friendly service, but ended up a week later at a Vavoline having to replace the oil drain plug and having to clean my driveway due to oil leaking out. More

by jsmurf
Recommend Dealer
No
Employees Worked With
Service
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Mar 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

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