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AutoNation Ford Gulf Freeway

Houston, TX

4.5
868 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 868 reviews

May 04, 2023

Took my wife's escape for safety recall. I was told over the phone that it would take three to four days. The service advisor Mikayla Madrid told me that she would get it done sooner then th More

by brentsafron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Madrid
May 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 02, 2023

The customer service was great and all details covered for my purchase. The financing went smooth and I was very pleased with the warranty I was able to purchase More

by ij90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Millard Sailsman
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2023

They not splaying what was the problem on my truck, they not give me a good report of the problem, and they charge me for something that i told what was happen on my truck.. More

by Francisco Chaires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No remember the guy name
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Francisco, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

May 01, 2023

Had great experience in the service department! They helped me out so much with what I needed for my car! More

by caylagreif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2023

I’ve never had a bad experience with this Dealership. The service department is on top of there game. More

by Kaj59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Staff was really helpfull and Mark was super . Repair was done quickly and the truck is running great. More

by JohnSchlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 28, 2023

The service was excellent and the porter or whoever parked my car knew to stay away from the curb to not scratch my front lip. I do wish the car was washed by the end of it though. More

by Brendonzepeda02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne,
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Good costumer service! Good maintenance service! We'll be coming back for future repairs and maintenance! More

by Jvier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 25, 2023

our second purchase from auto nation ford gulf freeway. had great service both times would gladly refer our friend and family there to purchase a new vehicle. More

by Katherine Ramirez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador Rubio and Hugo Barcenas
Apr 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Katherine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 24, 2023

I have purchased two vehicles from this dealership. And have had bad service in the past. But this time it was totally different More

by Jamijares
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mikayla
Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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