AutoNation Ford Frisco - Service Center

I went in to buy a license plate holder for my Navigator and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot. But the gun I have is too big. So go ask the service department if they can do it for you" So I walked over to the service desk about 30 feet away and asked the service manager if he could do this for me. His response was "Well, did you buy the car here?" As in, why would I want to do that? And I said no, but the parts manager said you might. So, the service manager frowned a little and said to one of the guys in the department, "See if that guy in used cars can do it". So I said thank you and gave them my keys. About 25 minutes later they came up with the license plate bracket holder attached. I thanked them profusely and had happy thoughts of writing a good review for them. That is until I got home and saw what they did. They did not use the special tool or the special rivets to put the holder on, they just drilled three holes in my plastic bumper and put in screws that when I tugged on the holder at home, fell off in my hands. You know what, my father worked for Ford for 30 years and I've never owned anything but a Ford car. But between this and how Lincoln treated me when the Navigator came off lease, I'll buy whatever makes me happiest this time. But even if that is a Ford, it won't be at Bankston. More

I brought my vehicle to Bankston Ford of Frisco for an issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviou issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviously a short somewhere in the system) and drains the battery completely dead. All they did was reset the system, while this fixed the symptom it doesn't resolve the problem. I am very dissatisfied with this level of service from a dealer. Quote from the service page: --100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!-- I did not receive the 100% customer service nor am I satisfied completely. More

I was outright lied to by the service technician and they did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer se did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer service complaint and I am also contemplating contacting a third party to conduct an investigation. More