AutoNation Ford Frisco - Service Center

Took my 2011 F250 30,875 miles in for a front end wobble. Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and need Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and needed to be replaced but in order to do the job I NEEDED to pay for the alignment and the rotation. What?? When I asked why, he couldn't provide me with a logical answer other than it needed to be done. When he told me it was $149.99 for the alignment I told him I would take it elsewhere even though I had done all my servicing (oil changes, fuel filter, 30,000 mile service, and rotations/rebalances) done there. When I told him it was ludicrous I needed to pay to have the warranty part installed correctly and that it should be covered as well he said if I didn't have the alignment done there the part going forward would NOT be warrantied. So I called Ford Customer Service, what a waste of time. Because these dealers are individually owned they don't have any jurisdiction over them. Bottom line is, over $150 they lost my business for the life of my vehicle. Steer clear of this dealer, no customer loyalty whatsoever. The funny part is, they had no problems during all my previous services begging me for a five star rating if I received an online survey from Ford. What a joke. Even said they would give me a free interior and exterior detail if I did. How about you just give me 5 star service and I'll pay for the detail??!! Now there's a better idea. Chose a different Ford Dealer if you own a Ford. These arrogant people at Bankston aren't worth your time or frustration. Guess that's the reason they have a 2 star rating out of 5. More

Don't EVER step foot near this place! I had my car towed due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I have my car serviced every 3000 miles and never have I been told my coolant is low, nor did it overheat, no lights came on to indicate it being low,no engine line with problem codes and no running hot. Took it to another Ford dealership and it was my catalytic converter! Wasn't a real cheap fix, but much less than a new engine or buying a new car. Stay away from this place, there are too many good Ford dealerships out there who are honest to take it to. More

I went in to buy a license plate holder for my Navigator and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot. But the gun I have is too big. So go ask the service department if they can do it for you" So I walked over to the service desk about 30 feet away and asked the service manager if he could do this for me. His response was "Well, did you buy the car here?" As in, why would I want to do that? And I said no, but the parts manager said you might. So, the service manager frowned a little and said to one of the guys in the department, "See if that guy in used cars can do it". So I said thank you and gave them my keys. About 25 minutes later they came up with the license plate bracket holder attached. I thanked them profusely and had happy thoughts of writing a good review for them. That is until I got home and saw what they did. They did not use the special tool or the special rivets to put the holder on, they just drilled three holes in my plastic bumper and put in screws that when I tugged on the holder at home, fell off in my hands. You know what, my father worked for Ford for 30 years and I've never owned anything but a Ford car. But between this and how Lincoln treated me when the Navigator came off lease, I'll buy whatever makes me happiest this time. But even if that is a Ford, it won't be at Bankston. More

I brought my vehicle to Bankston Ford of Frisco for an issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviou issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviously a short somewhere in the system) and drains the battery completely dead. All they did was reset the system, while this fixed the symptom it doesn't resolve the problem. I am very dissatisfied with this level of service from a dealer. Quote from the service page: --100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!-- I did not receive the 100% customer service nor am I satisfied completely. More

I was outright lied to by the service technician and they did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer se did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer service complaint and I am also contemplating contacting a third party to conduct an investigation. More