AutoNation Ford Frisco - Service Center

Jonathan in service was awesome Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting my time (sales said they had a car for me but turns out they didn't and were instead actively searching for one we agreed to). I'm very thankful for Jonathan looking out for me and it's the reason I'll be returning here again for service. Also, scheduling service online is really easy. More

Oil Change & VCP I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in a I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in and they do the service work and I am on my way. I actually set up my appointment on line and drove up and was in a shuttle to my house in 5 minutes. I picked it back up a few hours later. I was lucky to meet Mr. Josh Patterson who works there and was very professional and pleasant. This is my second visit there and both time been great. More

Terrible communication and long waits They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours late They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours later. From the poor service, lack of follow up after sale, never delivering warranties or paperwork on time this place should get a zero not a 1 star. They act like they could care less about their customers and their time. More

repair Take my mustang to get my engine replace i take them almost 3 weeks after they is start nocking 1 week after thake back to them it work for lil bit it Take my mustang to get my engine replace i take them almost 3 weeks after they is start nocking 1 week after thake back to them it work for lil bit it start nock again when i call the sservice leader say he can't do anything they also broke my ac vent spoke to the general manager he say he will replace it when i call to take in they he don't work enmore More

I joined the Autonation Ford Family of Frisco in August 2012. Ever since that first day I can honestly say they have always given me attention and servicing that always rates a 5. I usually have been har 2012. Ever since that first day I can honestly say they have always given me attention and servicing that always rates a 5. I usually have been hard pressed to give 4's but in this case I have to admit that I have never been treated so well by their employees. One person in particular that stands out is my service tech--Don Randall. He has never let me done and is the Ultimate in paying attention to what I need accomplished. Thanks Autonation for having staff of his caliber. Ken Kozlowski Service # 6713 claim check. More

Do not and I mean do not ever let their service department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my ve department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my vehicle up the check engine light appeared. I take it back to them and get charged $135 for them to diagnose the problem and they wanted $900 for a part that supposedly couldn't be repaired. I take my truck home and now find the mounting bracket for my cold air intake snapped off from where their mechanic used it to lean against. So $14 for a new bracket, $5 worth of carb cleaner and shop towel later my truck is now fixed ( this was to cost me $900). Do yourself a favor stay as far away from this place as possible! More

Took my 2011 F250 30,875 miles in for a front end wobble. Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and need Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and needed to be replaced but in order to do the job I NEEDED to pay for the alignment and the rotation. What?? When I asked why, he couldn't provide me with a logical answer other than it needed to be done. When he told me it was $149.99 for the alignment I told him I would take it elsewhere even though I had done all my servicing (oil changes, fuel filter, 30,000 mile service, and rotations/rebalances) done there. When I told him it was ludicrous I needed to pay to have the warranty part installed correctly and that it should be covered as well he said if I didn't have the alignment done there the part going forward would NOT be warrantied. So I called Ford Customer Service, what a waste of time. Because these dealers are individually owned they don't have any jurisdiction over them. Bottom line is, over $150 they lost my business for the life of my vehicle. Steer clear of this dealer, no customer loyalty whatsoever. The funny part is, they had no problems during all my previous services begging me for a five star rating if I received an online survey from Ford. What a joke. Even said they would give me a free interior and exterior detail if I did. How about you just give me 5 star service and I'll pay for the detail??!! Now there's a better idea. Chose a different Ford Dealer if you own a Ford. These arrogant people at Bankston aren't worth your time or frustration. Guess that's the reason they have a 2 star rating out of 5. More

Don't EVER step foot near this place! I had my car towed due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I have my car serviced every 3000 miles and never have I been told my coolant is low, nor did it overheat, no lights came on to indicate it being low,no engine line with problem codes and no running hot. Took it to another Ford dealership and it was my catalytic converter! Wasn't a real cheap fix, but much less than a new engine or buying a new car. Stay away from this place, there are too many good Ford dealerships out there who are honest to take it to. More

I went in to buy a license plate holder for my Navigator and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot. But the gun I have is too big. So go ask the service department if they can do it for you" So I walked over to the service desk about 30 feet away and asked the service manager if he could do this for me. His response was "Well, did you buy the car here?" As in, why would I want to do that? And I said no, but the parts manager said you might. So, the service manager frowned a little and said to one of the guys in the department, "See if that guy in used cars can do it". So I said thank you and gave them my keys. About 25 minutes later they came up with the license plate bracket holder attached. I thanked them profusely and had happy thoughts of writing a good review for them. That is until I got home and saw what they did. They did not use the special tool or the special rivets to put the holder on, they just drilled three holes in my plastic bumper and put in screws that when I tugged on the holder at home, fell off in my hands. You know what, my father worked for Ford for 30 years and I've never owned anything but a Ford car. But between this and how Lincoln treated me when the Navigator came off lease, I'll buy whatever makes me happiest this time. But even if that is a Ford, it won't be at Bankston. More

I brought my vehicle to Bankston Ford of Frisco for an issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviou issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviously a short somewhere in the system) and drains the battery completely dead. All they did was reset the system, while this fixed the symptom it doesn't resolve the problem. I am very dissatisfied with this level of service from a dealer. Quote from the service page: --100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!-- I did not receive the 100% customer service nor am I satisfied completely. More