AutoNation Ford Frisco - Service Center

This place is a joke Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it will get done by the time we close at seven...who the xxxx can do that?? I drive from McKinney to Frisco to get service done, for reasons I wont discuss in this review, but it looks like I need to give Bob Tomes a chance now. It's no wonder why Ford has decided to open another point in Prosper....if Tammy or Jason Kopp the GM want to give me a call to discuss some ideas on how to make more money and ways to be quick and efficient about it, then respond to the review and I will get in contact. More

Run like all xxxx!!!!! If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than to AutoNation Ford Frisco to purchase a car. I bought a 2010 Cadillac Escalade EXT for $33,000, including a $3500 (2 yr 24,000mi warranty) I paid $575/mth for 13 months before my engine went out. I purchased the truck with 85000 mi, my warranty expired at 109998, I now have 111081 on the car, warranty expired. I take the car to the dealer asking if they can still honor the warranty, of course not, I contact the warranty Co to honor the warranty, of course not. I then ask the service director about helping me with this car they just sold me somehow, he goes on to tell me they will cut their labor cost to install an engine on the car, which was quoted at $11000 with Sewell of Dallas. I come back the next day with a proposal to purchase a second used car from AutoNation at some sort of discount and was offered great Customer service from their fleet manager. I was ready to purchase a car cash and they weren’t willing to extend me any form of gratitude for me even considering making a second purchase after this terrible situation. $45k in 14 months off two used cars, the dealer almost made and I’m out $56k - In 14 months. The used cars here are sketchy and the customer service is the worst I have ever experienced in my entire life. They don’t value your time, money or loyalty. I will never buy a hub cap from this dealer again. More

Worst service I have ever had for anything, ever. Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a mont Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a month later because the part that was put on the first time failed. The lady was also rude about having to give me a loaner car. More

Worst service ever No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big pro No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big problem just carpet turned out it had been major floor issues now the won't fix it there 5 star ratings are employes of theirs to up there ratings the service person I spoke to said he rates his experience every time he gets work done never want to deal with them again More

Worst Service Ever Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager, who was checking me in, indicated that the online system did not bring my reservation into his system even though he could see my confirmation in the other system. It would take 5 days before he could look at my car. Worst experience I've had at any repair center...and I've had some rough ones. Do not give them your business. More

**WOW** Just wow!!!! I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, an I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, and premium work ethic! More

Recall visit As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! More

Sercice Dept The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable More

Worst Service Department Ever! This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They had me replace a $200 battery telling me that they are sure this is the problem. A few days later my car stalls several times in traffic and they tell me that it is now over $700 to fix and I need a fuel pump. Every service department I call tell me since I have a 2014 with low miles, it is very unlikely I need a pump and it is probably a sensor that is much cheaper to repair. When I asked my service tech, John Malinowski, why this was not discovered before when they had my car all day and ran several tests, he tells me "we only did a partial test on it and that was just for the battery." Are you serious?! You had my car literally all day and you only tested the battery and proceeded to tell me, the customer, that my battery was in fact the problem when you haven't fully tested everything? Not only that, but I go to pick my car up and they can't find the keys to my car or the finalized customer paperwork, just the estimate. I tried calling the Service Director, Donald Randall, and when I left a message asking for him to call me back he never did. I also tried calling the General Manager of the dealership, Paul, and of course never got a call back. Don't go here unless you want them to partially fix your car and replace parts on it that don't need to be replaced. More

Can't get a return call Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck though. Probably won't deal with them again or refer them either. More