AutoNation Ford Frisco - Service Center

**WOW** Just wow!!!! I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, an I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, and premium work ethic! More

Recall visit As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! More

Sercice Dept The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable More

Worst Service Department Ever! This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They had me replace a $200 battery telling me that they are sure this is the problem. A few days later my car stalls several times in traffic and they tell me that it is now over $700 to fix and I need a fuel pump. Every service department I call tell me since I have a 2014 with low miles, it is very unlikely I need a pump and it is probably a sensor that is much cheaper to repair. When I asked my service tech, John Malinowski, why this was not discovered before when they had my car all day and ran several tests, he tells me "we only did a partial test on it and that was just for the battery." Are you serious?! You had my car literally all day and you only tested the battery and proceeded to tell me, the customer, that my battery was in fact the problem when you haven't fully tested everything? Not only that, but I go to pick my car up and they can't find the keys to my car or the finalized customer paperwork, just the estimate. I tried calling the Service Director, Donald Randall, and when I left a message asking for him to call me back he never did. I also tried calling the General Manager of the dealership, Paul, and of course never got a call back. Don't go here unless you want them to partially fix your car and replace parts on it that don't need to be replaced. More

Can't get a return call Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck though. Probably won't deal with them again or refer them either. More

Service Department is "Top Notch" I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am alway I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am always treated professionally with the work performed correctly the first time. They exhibit a fair and caring attitude and address any problems honestly. I will continue bringing my Ford there and appreciate their "customer focused" attitude. More

CUSTOMER service defined --- Greaqt job Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service o Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service on my glove box, at first there were questions as to whether it was still under warranty --- not yet three year old explorer with 26k miles. My service rep David took it on and said do not worry we will take care of it and he did. This is one reason I left 5 star ford in Lewisville where I purchased the car but I have been getting service here at Autonation, Frisco and there is a difference --- beleive me! More

Jonathan in service was awesome Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting my time (sales said they had a car for me but turns out they didn't and were instead actively searching for one we agreed to). I'm very thankful for Jonathan looking out for me and it's the reason I'll be returning here again for service. Also, scheduling service online is really easy. More

Oil Change & VCP I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in a I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in and they do the service work and I am on my way. I actually set up my appointment on line and drove up and was in a shuttle to my house in 5 minutes. I picked it back up a few hours later. I was lucky to meet Mr. Josh Patterson who works there and was very professional and pleasant. This is my second visit there and both time been great. More

Terrible communication and long waits They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours late They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours later. From the poor service, lack of follow up after sale, never delivering warranties or paperwork on time this place should get a zero not a 1 star. They act like they could care less about their customers and their time. More