AutoNation Ford Frisco - Service Center

Worst service I have ever had for anything, ever. Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a mont Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a month later because the part that was put on the first time failed. The lady was also rude about having to give me a loaner car. More

Worst service ever No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big pro No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big problem just carpet turned out it had been major floor issues now the won't fix it there 5 star ratings are employes of theirs to up there ratings the service person I spoke to said he rates his experience every time he gets work done never want to deal with them again More

Worst Service Ever Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager, who was checking me in, indicated that the online system did not bring my reservation into his system even though he could see my confirmation in the other system. It would take 5 days before he could look at my car. Worst experience I've had at any repair center...and I've had some rough ones. Do not give them your business. More

**WOW** Just wow!!!! I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, an I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, and premium work ethic! More

Recall visit As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! More

Sercice Dept The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable More

Worst Service Department Ever! This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They had me replace a $200 battery telling me that they are sure this is the problem. A few days later my car stalls several times in traffic and they tell me that it is now over $700 to fix and I need a fuel pump. Every service department I call tell me since I have a 2014 with low miles, it is very unlikely I need a pump and it is probably a sensor that is much cheaper to repair. When I asked my service tech, John Malinowski, why this was not discovered before when they had my car all day and ran several tests, he tells me "we only did a partial test on it and that was just for the battery." Are you serious?! You had my car literally all day and you only tested the battery and proceeded to tell me, the customer, that my battery was in fact the problem when you haven't fully tested everything? Not only that, but I go to pick my car up and they can't find the keys to my car or the finalized customer paperwork, just the estimate. I tried calling the Service Director, Donald Randall, and when I left a message asking for him to call me back he never did. I also tried calling the General Manager of the dealership, Paul, and of course never got a call back. Don't go here unless you want them to partially fix your car and replace parts on it that don't need to be replaced. More

Can't get a return call Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck though. Probably won't deal with them again or refer them either. More

Service Department is "Top Notch" I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am alway I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am always treated professionally with the work performed correctly the first time. They exhibit a fair and caring attitude and address any problems honestly. I will continue bringing my Ford there and appreciate their "customer focused" attitude. More

CUSTOMER service defined --- Greaqt job Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service o Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service on my glove box, at first there were questions as to whether it was still under warranty --- not yet three year old explorer with 26k miles. My service rep David took it on and said do not worry we will take care of it and he did. This is one reason I left 5 star ford in Lewisville where I purchased the car but I have been getting service here at Autonation, Frisco and there is a difference --- beleive me! More