AutoNation Ford Frisco - Service Center

2018 second engine replacement!! and poor service I don’t want to give them one star. I am actually stunned by the treatment I received. I have a 2018 Ford Escape. I had the engine replaced when it I don’t want to give them one star. I am actually stunned by the treatment I received. I have a 2018 Ford Escape. I had the engine replaced when it had only 11,000 due to a warranty covered issue. I was out of my car for 30 days. At 21,686 miles the check engine light came on again and I tried to get my car in to be looked at. The manager Hawk knows me by sight. However the tech assigned to my car was joe. Joe pulled the code and it was the exact same code it pulled with the first engine change. Which almost always means the same issue is going on. He proceeded to tell me that it code be rodent damage and that they wouldn’t be able to look at it until the next week and that I would have to get a rental. They told me there would be a deposit and taxes due. I told them that they are obligated to put me in a loaner because it’s most likely a covered warranty issue. (Due to history) also it’s a known issue and rodents do not go near the cylinders. And that particular code is never related to rodent damage. I asked them to please cover the rental, but they said no. They could refund me the deposit and the taxes, or the rental place would refund it. (I have never ever been refunded for rental deposits-and I put gas in the car and I don’t leave trash in the car.) After speaking with another “manager” on the phone after I left the dealership because I was upset and decided I would wait another day or two. I spoke with another dealership and they told me they would take my car and put me in a rental with a 50 deposit and no taxes. I went ahead and called this dealership back because normally I get better treatment and I try to stay loyal. I was told that their would be a deposit only. But they never said how much. When I went in to drop my car off they told me it would be 200$ deposit. And the person proceeded to tell me that he told me the amount on the phone. I never would have agreed to come in for that amount. I want everyone to know that this dealership is full of thieves and liars. And I will never ever visit Frisco autonation again. They have lost my business and I will make sure to tell every single person I know that service is terrible and they knowingly sell cars with defects. Also, by the way. My car does need a new engine. So, your poor treatment was rude and uncalled for. More

My experience with this service department. I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went ou I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went out a month ago. I took it in at that time, was told the part was on backorder for 3 weeks. Ok fine..this vehicle has 42,000 miles on it now. Full warranty. I was offered a loaner for 4 days. The rep had enterprise pick me up...they asked for 200.00 and the taxes. So we did not take the so called loaner. This last Monday, we dropped the vehicle, as the rep had called me and said they were ready to do the work. He said it should be done Tuesday. Then Wednesday, and so on. Here we are Friday, no vehicle and now being told Monday, this is damaging my business severely. No one seems to care. Our rep is very nice. That’s about the only nice thing I can say. This is not the first issue here. We had a air conditioning vent that was broken in the 1 st month of ownership, and a blowout of a brand new tire. They denied warranty on both. This is not how service should be...i have serious doubts that the vehicle will be repaired at all. I’m pretty sure we will have many visits...and in the meantime, keep making payments on a vehicle we can’t drive. More

Very bad service for my appointment It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. More

The mechanics are either incompetent or dishonest There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air conditioning. A while later my check engine light came on and they looked and found nothing. A week later my check engine light came on and again they couldn't find anything. One week later my car broke down in Colorado with a broken turbo and we had to leave it and rent a car to take to Utah. THIS WEEK I took my car in for a tire repair and oil change and they told me my brakes were bad. Not just BAD but SO shot that the car's rotars were worn down and needed to be replaced. I didn't trust them because of what happened last year and turns out my brakes are almost NEW!!! So they either have THE DUMBEST mechanic on the planet working there or the most DISHONEST mechanic. Either way I will never be back. And I rarely post bad reviews but this review is going all over. More

Worst Experience After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Ex After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Explorer for scheduled service almost 2 weeks ago. I asked to look into the driver outside door handle that was loose but still functional as proven by the pre-repair pictures they take before service. They told me that was not no covered by Platinum Vehicle Protection Plan that I bought from them and it will cost approximately $100 to fix. I told them mot to proceed as I will try to fix at later date. When I went to pick up the car the handle was completely nonfunctional. I took it back today to repair. Today they tell me that because of some damage done to handle inside rod which they did it themselves in that 1st visit I have to pay $650 to have it repaired. The Service Adviser rude lady had the audacity to say that it is not their mechanic fault to make damage worst as it was broken in the first place. I have placed a complain to the BBB to get a resolution. More

My car is ruined!!! I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnos I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnostic was ran on the door and I was told it would only need one part to order and it would be in on Tuesday. I couldn't make it on that day due to work. I came in Saturday at 8:30 am for my 9 am appointment and dropped off my car. I called the dealership around 1:30 pm and an tech answered the phone and told me it would be ready in an hour. I received another call 30min later and was told the door needed an additional part and it would be $30 extra dollar ( which they gave for free because it was tgeir fault), yet this I assumed should've been discovered during the full detail diagnostic. I took my car in on Monday to get the door fixed. I was told it was only going to be a 45min- 1hour wait so i stayed at the dealership. Once an hour had passed i went to go check on the process. When i looked through the garage window I could see the mechanic under my hood which alarmed me because i have observe the job multiple times on youtube being done and in different videos the person didnt go under the hood. I asked what they were doing and was informed me they were topping off my liquids, a free service that comes with the repair. Thats very nice but I would have like to be informed of that part of the process because now my vehical is leaking and im having a very hard time turning my steering wheel. If you look at my orginal diagnostic, you can see that those were not issues initially. Also, when i looked under the hood there seems to be a wire out of place. Im not understanding how this can be since i only went in for a broken door handle. So I called they wanted me to bring the car in to run another $155 diagnostic. That shouldnt be so, since I only seem to accumulate these problems only after my visit to the dealership. This is terrible, I just want my car fixed!! More

Their invoice was double compared to another local Ford deal Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the othe Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the other rear door window regulator goes out and get it repaired at a Ford dealer 10 miles from this one due to my location at the time. Their price was half. Parts cost was the same, but labor was DOUBLE. Attempted to remedy this issue with Automation Ford Frisco but just got the runaround. And this two weeks after I purchased TWO new vehicles from them. Won’t return for another purchase OR service. More

Worst people and service ever These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care abo These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care about providing any kind of good service at all at any cost . Because of these people and dealership I would never consider ford More

This place is a joke Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it will get done by the time we close at seven...who the xxxx can do that?? I drive from McKinney to Frisco to get service done, for reasons I wont discuss in this review, but it looks like I need to give Bob Tomes a chance now. It's no wonder why Ford has decided to open another point in Prosper....if Tammy or Jason Kopp the GM want to give me a call to discuss some ideas on how to make more money and ways to be quick and efficient about it, then respond to the review and I will get in contact. More

Run like all xxxx!!!!! If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than to AutoNation Ford Frisco to purchase a car. I bought a 2010 Cadillac Escalade EXT for $33,000, including a $3500 (2 yr 24,000mi warranty) I paid $575/mth for 13 months before my engine went out. I purchased the truck with 85000 mi, my warranty expired at 109998, I now have 111081 on the car, warranty expired. I take the car to the dealer asking if they can still honor the warranty, of course not, I contact the warranty Co to honor the warranty, of course not. I then ask the service director about helping me with this car they just sold me somehow, he goes on to tell me they will cut their labor cost to install an engine on the car, which was quoted at $11000 with Sewell of Dallas. I come back the next day with a proposal to purchase a second used car from AutoNation at some sort of discount and was offered great Customer service from their fleet manager. I was ready to purchase a car cash and they weren’t willing to extend me any form of gratitude for me even considering making a second purchase after this terrible situation. $45k in 14 months off two used cars, the dealer almost made and I’m out $56k - In 14 months. The used cars here are sketchy and the customer service is the worst I have ever experienced in my entire life. They don’t value your time, money or loyalty. I will never buy a hub cap from this dealer again. More