AutoNation Ford Frisco - Service Center

Irresponsible service advisor Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no loaner provided...2 days later on friday called my service advisor Hayden and left a message at his ext. to call me back to give me a status if my truck was fixed or not, got no call back so on saturday i called him and he said that the repairs would take several more days into the next week as parts were ordered. The kicker is that he said my warranty plan covers Enterprise rental but Enterprise rental on site was closed for the day on Saturday...Why was I not told this and offered a rental since it was covered by my plan, on Wednesday, when I took the truck in and asked for a loaner. So I have been out of a vehicle Wednesday, Thursday, Friday and Saturday and will be out a vehicle on Sunday, all because Hayden didn't offer a rental at that time. Another kicker is that when I asked for a loaner today (Saturday) he said his manager was at lunch and when he got back Hayden would ask him and call me back to let me know, guess what, no call back and so I'm stuck with out a vehicle for 5+ days...What the xxxx!!!! More

Made 2 appts in May for multiple service on my Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Had questions I wanted answered before i arrived at shop. Was told both times in May that the service advisor for me would call me either the same day i made appt or the next day to answer my questions. Was assured both times by the call center girls in Lewisville that they were sending a message to the advisor to call me, before i hung up from making my appts. No calls the first time, until 4hours after i didn’t show. When asked why i wasn’t called, no response or idea why. Made the 2nd appt and i stressed that i needed to ask questions before i show up, because my partner will only allow me to drop it off and not spend 15 minutes trying to get my answers. We are both high risk and need to limit contact with public. I was totally assured on the 2nd appt that i would get a call back, none, until after my appt time, again. Asked him what was on the ticket. Only an oil change. There is a broken chain of command gor appts. So, in June, i had to go get the Explorer inspected elsewhere so i could get it registered, late. Wasn’t happy with that. I’ve tried calling the service advisors directly but their line just rings and rings and rings and is never answered. I called the girls at the call center again trying to get to an advisor and the girl had the same trouble, no answers at the shop. She assured me that a manager would call me, yesterday and it is Wednesday and still no call. Do i have to take my Ford to a Chevy or Dodge dealership for service??? More

Worst Ford service dealer in town. They damaged my truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try to address the problems! More

Bad customer service I got a bad service at this dealer either I bought a brand new vehicle from them. When bring up my vehicle for service ( do oi change) and my appoint I got a bad service at this dealer either I bought a brand new vehicle from them. When bring up my vehicle for service ( do oi change) and my appointment was booked in advance, but they let me sitting there almost for 4 hours with do noting. Until I come to ask them about my vehicle, then they start to bring up my vehicle in to shop. I try to see the shop manager but they don't want to speak to me either, and I try to send many email and make many phone call but with no respond and say anything to customer to resolve the problem. I am going to sale my Ford now and will buy another one with different brand name.And never never come back to this dealer again. All managers so bad, service so bad More

If I can give 0 stars I would.I normally do not write bad reviews but I felt like I had too.I had an appointment to have my car that I bought 3 weeks ago already have a check engine light checked.Only to be reviews but I felt like I had too.I had an appointment to have my car that I bought 3 weeks ago already have a check engine light checked.Only to be told that I will have to leave the car fo 4-5 day until someone will look at it.I offered to bring it when they are ready they said no.Of couse they do not have loanera and I have to pay for a rental even though it was covered with insurance. I left and I am glad I did as I read all the NEGATIVE reviews here.Will find a dif dealership. Sadly I have to say they lost our business. My husband has a brand new F150 Platinum and I drive Expedition Limited. I will make sure to write reviews everywhere and to warn people.Please do not waste your time there.They do not treat you like customer.Avoid at any cost possible. More

This is my second review for this pace and I don’t ever write reviews but I feel a need to write so maybe others can stick to their gut feeling and the knowing how their car was working before it was talke write reviews but I feel a need to write so maybe others can stick to their gut feeling and the knowing how their car was working before it was talked in. Ever sense a recall back in June of 2019 on my 2017 Ford Explore due to an AC problem my car has been in that shop 4 times over the corse of 4 months. my whole heater core was replaced and my whole AC adapter and some crazy stuff about it blowing metal into my whole system and then a whole bunch of other things as well that were never really explained to me well. They kept my vehicle at least a week each time and 2 weeks at one point. Which I did have it under warranty for and just had to pay taxes for my rental but having it out for so long I paid a total of 500 dollars thru the corse of this time. Every time I got my car back something wasn’t working right. Long story short after trying to have them fix it they told me I was wrong and that they had fixed everything and the noises I was still hearing were just “normal” now due to the recalls on the vehicle, not to mention they wrote blue ink all along my drivers door on my light leather and I had to spend 50 dollars to get it off, so annoying. In the mist of this I tried to buy a new vehicle (fearing my vehicle would have more problems in feature) and got sexually harassed by one of the managers there (another long crazy story). So didn’t but a new vehicle and wanted to just keep mine and they reassured me nothing was wrong with my vehicle and treated me like I was just making things up now and when I would make appointment for other things like new tiers, another recall on the vehicle and alignment they never returned my phone calls. So I took my vehicle into Bob Tom Ford (being serviced right now) they replaced the heather motor and said it was bad and found a few more things as well. I will never go back to Ford Frisco even tho they said I have 4 “gas vouchers” waiting for me to help with all the mess. I was nothing but nice and patient, too nice apparently and can’t help but feel so annoyed at how they made me feel like I was making things up about my car and really they just were tiered of having my car in their shop and were done with it. I knew my vehicle wasn’t fixed and I’m so glad I didn’t give up before my warranty was up and got it fixed with someone else that hopefully are better then this place. Just a all around frustrating experience. Oh and Hawk was so aggressive and said “we are not on the same page at all”. But now my car is being fixed for the same things I had concerns about with him. Totally out of line. Naomi was The lady who helped me and did a good job but was clearly tiered of my phone calls as well, as was I. More

The worst customer service I have ever experienced! The service tech rep lied to me over and over. Had my truck for days. Would not tell me the truth when asked about a time frame. I wish that I could giv service tech rep lied to me over and over. Had my truck for days. Would not tell me the truth when asked about a time frame. I wish that I could give them 0 stars!!! More