AutoNation Ford Frisco - Service Center

Worst customer service I've ever received!!I setup an Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in comp Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in completing it by end of day...came to pick up and it wasn't even started. Had to wait another hour for them to change the oil. No communication that it wasn't done. Only giving 2 stars because they did offer a free detail or free tank of gas on next visit. I can't tell if the place is not managed well or employees are not up to snuff. But, communication (updates on vehicle) has always been very bad in my opinion. I have to go here because I bought a maintenance package with my vehicle...ugh. 6/19/21 - update another issue. Our brand new Expedition Max KR was taken in with an appointment to get the rear shock replaced early Wednesday. They gave us a rental (because they had no loaner cars) and said it would be a couple days. Have to pay taxes on the rental supposedly. Contact them Friday afternoon (2.5 days later) and find out the car hasn’t even been looked at and there is a queue. Check back Saturday after sending a frustrated email to assistant manager Jordyn and get a very defensive response. Still a queue and still hasn’t been looked at. Said she didn’t have the authority to move our car ahead in the queue that I was never informed even existed. Just unbelievable and they don’t give a crap about their customers. Zero customer service. You can’t get a hold of the general manager. Phone numbers and emails are impossible to find online. Last time I’m ever using this dealership. So unfortunate since they are the closest to where I work and live. Just absolute failure in management of customers. Not a single positive experience and I kept giving them chances. More

Worst Ford dealer in DFW. Twice I’ve bought cars back in Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! More

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same. More

I highly recommend Damien and Hawk from the service center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty coverage but then Hawk, the service manager stepped in and explained it to me in depth and I ended up leaving happier than I expected. Customer service with good communication goes a long way. I recommend using Damien as your advisor and if you need to talk to anyone higher up, Hawk is also your man. Keep up the good work guys. More

This dealership made good faith efforts to correct the service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be working fine. The service tech offered what appeared to be a sincere apology, stating that their department was overwhelmed with scheduled work. More

Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More

This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More

Great experience with service I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! More

Very professional service experience I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the var I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the various service options. Service was timely and thorough. Stephen made sure of that. I would recommend Stephen as your contact if you need a vehicle serviced at AutoNation Ford. More