AutoNation Ford Frisco - Service Center

I always have a great experience when going to AutoNation Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you More

easy online scheduling, quick turn around and professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we nee professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we need service! More

Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be a horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took over a week to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service. More

Worst customer service I've ever received!!I setup an Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in comp Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in completing it by end of day...came to pick up and it wasn't even started. Had to wait another hour for them to change the oil. No communication that it wasn't done. Only giving 2 stars because they did offer a free detail or free tank of gas on next visit. I can't tell if the place is not managed well or employees are not up to snuff. But, communication (updates on vehicle) has always been very bad in my opinion. I have to go here because I bought a maintenance package with my vehicle...ugh. 6/19/21 - update another issue. Our brand new Expedition Max KR was taken in with an appointment to get the rear shock replaced early Wednesday. They gave us a rental (because they had no loaner cars) and said it would be a couple days. Have to pay taxes on the rental supposedly. Contact them Friday afternoon (2.5 days later) and find out the car hasn’t even been looked at and there is a queue. Check back Saturday after sending a frustrated email to assistant manager Jordyn and get a very defensive response. Still a queue and still hasn’t been looked at. Said she didn’t have the authority to move our car ahead in the queue that I was never informed even existed. Just unbelievable and they don’t give a crap about their customers. Zero customer service. You can’t get a hold of the general manager. Phone numbers and emails are impossible to find online. Last time I’m ever using this dealership. So unfortunate since they are the closest to where I work and live. Just absolute failure in management of customers. Not a single positive experience and I kept giving them chances. More

Worst Ford dealer in DFW. Twice I’ve bought cars back in Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! More

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same. More

I highly recommend Damien and Hawk from the service center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty coverage but then Hawk, the service manager stepped in and explained it to me in depth and I ended up leaving happier than I expected. Customer service with good communication goes a long way. I recommend using Damien as your advisor and if you need to talk to anyone higher up, Hawk is also your man. Keep up the good work guys. More

This dealership made good faith efforts to correct the service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be working fine. The service tech offered what appeared to be a sincere apology, stating that their department was overwhelmed with scheduled work. More

Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More

This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More