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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
841 Reviews

841 Reviews of AutoNation Ford Frisco - Service Center

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October 30, 2023

The Ford service department staff were amazing. They were all very friendly and inviting. When servicing my car they were informative and gave me updates throughout the entire process. I will defin More

by carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 02, 2023 -

AutoNation Ford Frisco responded

Hi Carlos, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 30, 2023

Everyone at the service counter was friendly and professional. My car was ready before promised which was wonderful. I sat and had a cup of their delicious coffee ( a latte actually), and before I k More

by vhilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Reece
Nov 02, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 26, 2023

My Service Rep Loraine was excellent! I appreciated that they delivered the vehicle when completed More

by Autos are changing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loraine
Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 26, 2023

The customer service experience at this dealership is underwhelming. You can stand at the service desk waiting and be ignored by multiple employees busy looking at their cell phones, not talking to anyon More

by dtsandrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.

Oct 27, 2023 -

dtsandrs responded

Y’all have my contact info. Good service organizations call the clients. They don’t ask the clients to call and explain.

October 24, 2023

In fpr an oil change. Was quick, friendly, and even got me a lyft ride to breakfast and back. Great overall service. I'll be back. More

by ncogliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 24, 2023

Had my truck served Oct 11 10/ 23 I had no battery to start truck. I called AAA CA and had a Lock out service and paid for two batteries. Not to happy your service dept. Did Not Recommend I needed More

by Tom Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
Oct 24, 2023 -

Tom Smith responded

NA

Oct 27, 2023 -

AutoNation Ford Frisco responded

Hi Tom, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.

October 18, 2023

I made an appointment. Checked in very quick and 3 hours later they called me to deliver my truck. It was a great experience. More

by Joshua Klinge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Oct 21, 2023 -

AutoNation Ford Frisco responded

Hi Joshua, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 15, 2023

Very accommodating and helpful team! Very pleased with the overall experience and will definitely continue to have my truck serviced here! More

by Dwwhiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orben
Oct 18, 2023 -

AutoNation Ford Frisco responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Frisco. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 13, 2023

It was my first time here, and it was convenient, easy, quick and they were very friendly! More

by Spotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 15, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 10, 2023

Daniel took care of all my service needs he helped me choose the correct maintenance requirements for my car More

by Ronald Regalado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 12, 2023 -

AutoNation Ford Frisco responded

Hi Ronald, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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