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AutoNation Ford Frisco - Service Center
Frisco, TX
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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838 Reviews of AutoNation Ford Frisco - Service Center
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July 27, 2021
This dealership service department offers NO discounts for maintenance or oil changes. Richardson Ford Dealership provides on their website coupons. Service labor too high! O for maintenance or oil changes. Richardson Ford Dealership provides on their website coupons. Service labor too high! O More
by patmccor2000
Employees Worked With
Do not recall service tech., Cheyne Peck
July 27, 2021
Had very positive experience with service department on my recent visit. All work was done to my satisfaction. Service advisor great to deal with. Very professional my recent visit. All work was done to my satisfaction. Service advisor great to deal with. Very professional More
by Larry.parsons
Employees Worked With
Hawk Dan
July 26, 2021
I appreciate not being sold unnecessary repairs .. austin and hawk have been good and honest service writers. I have bought 1 vehicle with y’all and bring 2 in for service and hawk have been good and honest service writers. I have bought 1 vehicle with y’all and bring 2 in for service More
by davidjgolladay
Employees Worked With
Hawk
July 24, 2021
Very good service. The front person was kind and helpful . I think his name was Fabian. I’ll go here from now on to change oil/fix my car. Thank you again! . I think his name was Fabian. I’ll go here from now on to change oil/fix my car. Thank you again! More
by Calgiu
Employees Worked With
Fabian Castillo Montoya
July 23, 2021
scheduling was easy but the appt. itself was longer than necessary. 2 hrs for an oil change & tire rotation and i was #3 @ 7 am necessary. 2 hrs for an oil change & tire rotation and i was #3 @ 7 am More
by dburley70
Employees Worked With
Scott Alter Jr, Carlos Villegas, Stephen Schachter, Susan Kelly, Mark Bippus, Dean Aikins, Cheyne Peck, Odell Bell, Mark Cousino, Dennis Gooding
July 21, 2021
easy online scheduling, quick turn around and professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we nee professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we need service! More
by durstdavid
Employees Worked With
Carlos Villegas
July 21, 2021
I always have a great experience when going to AutoNation Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you More
by calexander4242
Employees Worked With
Hawk
July 04, 2021
Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be a horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took over a week to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service. More
by ANR2014
Employees Worked With
Austin
