AutoNation Ford Frisco - Service Center

Good service, delivery on time , friendly staff, offered ride . Called when car was ready . I looked around new inventory. Hahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. Thanks again and yes for your wel ride . Called when car was ready . I looked around new inventory. Hahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. Thanks again and yes for your welcome time today thanks again and for all the help with your heart need to you have to do it all in time for the past two weeks or better to be able and More

I am not pleased with your service. After making a scheduled appointment, my car remained in your shop for nine days. I attempted to get updates from the assigned adviser, the service manager and the scheduled appointment, my car remained in your shop for nine days. I attempted to get updates from the assigned adviser, the service manager and the GM ( this processed resulted in two text messages sent, four voice mail messages and eventually reaching the GM who took steps to see what the hold up was. That said, your shop advised me they could not recreate the "airbag" light warning. On the ninth day when I picked up the car...the indicator light came on. I immediately went back into the shop, grab the service advisor who seemed surprised. He took car back to service tech and when he returned he showed me a display on his mobile devise where a diagnosis determined there was a issue with the airbag restraint on the passenger side of the car and to expect a an estimate in two days. It now two days based on this survey and I have not received anything. Also, I had just washed my car two days before bring into the shop. After nine days it was dirty and someone obviously was eating something around it because they spilled what appeared to look like pizza sauce on the rear quarter panel. Bottom line, the service I received was unacceptable and as a recommendation.......it needs a major overhaul. . More

Great people good work I am very happy with the outcome I will be back for all my service requirements. If I buy I new Ford I will buy it here. will be back for all my service requirements. If I buy I new Ford I will buy it here. More

Everyone at AutoNation Ford, Frisco is super nice and polite. Staff was very efficient and caring to the customers. My car was serviced in no time and ready to go. polite. Staff was very efficient and caring to the customers. My car was serviced in no time and ready to go. More

Very very excellent Service! At moment i arrived to the end of my journey! very Friendly and courtesy, offered ride back my home. Explained all the steps of getting my car repaired. I had pleasant experie end of my journey! very Friendly and courtesy, offered ride back my home. Explained all the steps of getting my car repaired. I had pleasant experience. More

Nicole is an awesome Customer Service Advisor. Great attitude and very professional. Updated me via text regarding cost and the completion of the appointment. The invoice was the same as predicted at t attitude and very professional. Updated me via text regarding cost and the completion of the appointment. The invoice was the same as predicted at the time of dropoff. More

Great customer service, very professional and friendly staff and fabulous service with high quality. I fully recommend this service centers to all my friends and family. staff and fabulous service with high quality. I fully recommend this service centers to all my friends and family. More

My Service Advisor Fabian was terrific. He answered all my questions and provided answers to help me better understand all my service options. Good job! my questions and provided answers to help me better understand all my service options. Good job! More

The service I received during my recent visit was great. I had a tedious tire issue which the guys quickly took care of. However, I think that you might want to take a look at the entry point where many I had a tedious tire issue which the guys quickly took care of. However, I think that you might want to take a look at the entry point where many of the customer service guys and gals were positioned on the day. When I arrived there were several customers waiting in what I would call, a disorganised fashion; to be attended to. Surely, having a team member available to greet customers, answer questions and assist them in getting in front of one of the available customer service guys a quickly as possible might be a step forward here, based on what I witnessed. Just my two cents …. More

Recall - got me in and got me out. Scheduling process was easy. Had my truck ready by the time they said it would be ready. was easy. Had my truck ready by the time they said it would be ready. More