Back

AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
841 Reviews

841 Reviews of AutoNation Ford Frisco - Service Center

Sort by
August 27, 2021

Had an 11 AM appt for an oil change, got there early. They took my car back at 10:50 and I didn’t walk out until 12:40. That’s ridiculous for an oil change. I go to other places and am out in less than 3 More

by dawnat
Recommend Dealer
No
Employees Worked With
Don’t Remember
Sep 03, 2021 -

AutoNation Ford Frisco responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.

August 25, 2021

I made a service appointment online that was a week out and when I got there they did not have the appointment. I was told I would have to leave my car for probably a week and they did not have a rental av More

by mollyj63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Aug 30, 2021 -

AutoNation Ford Frisco responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.

Aug 30, 2021 -

mollyj63 responded

I won’t be back it was so bad. Planet Ford got me a loaner, repaired my transmission that was still under factory warranty and were gracious to me. I’ll do business with them now because they didn’t effectively tell me to xxxx off! By the way we own two Fords now, we’ve owned 6 never been treated so badly.

August 25, 2021

Always good service, and work is completed in a timely manner. More

by johnrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk
Sep 01, 2021 -

AutoNation Ford Frisco responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2021

Hawk took great care of me. Punctual for the appointment. All work finished on truck in record time. Hardly had time to read much of my book I had taken to read while I waited for the maintenance to be compl More

by LT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk
Aug 30, 2021 -

AutoNation Ford Frisco responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 21, 2021

Great service and always seem to get us taken care of in short order. We really enjoy working with the staff of this dealership. Thank you More

by Rick.Ikeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service team
Aug 26, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 20, 2021

Jonathan Spence did a great job of walking me through everything that needed to be done on my 90,000 mile check up and gave me a good faith estimate. When I came to pick up my truck, the price was less t More

by Dufferboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Spence
Aug 30, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at AutoNation Ford Frisco! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 20, 2021

In Joy, there is clarity, consistency and communication. Service Supervisor Marshall Hawk Dan goes the extra mile with a joyous spirit. His leadership is contagious and respected by others. On my recent vis More

by Joyful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Hawk, Benita, Mike, Austin, Leslie, Service staff
Aug 30, 2021 -

AutoNation Ford Frisco responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. If you have any further questions, please give us a call. We're always happy to help! Take care!

August 18, 2021

Service Tech Hawk was awesome to work with, he was very helpful and went the extra effort to make me the customer feel at ease. More

by haltimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk
Aug 22, 2021 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

August 16, 2021

My truck was serviced via an appointment and it went perfectly. It was processed in and delivered as promised. Jonathan Spence did a great job explaining what was needed and kept me informed of progress More

by brian.will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Spence
Aug 16, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2021

Great Service and I was getting my car back quicker than I was told me it would be ready. Very Happy. Thanks Everyone More

by tkeith50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk, Spencer, Clint
Aug 16, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

...
77
...