AutoNation Ford Frisco - Service Center

Hawk took great care of me. Punctual for the appointment. All work finished on truck in record time. Hardly had time to read much of my book I had taken to read while I waited for the maintenance to be compl All work finished on truck in record time. Hardly had time to read much of my book I had taken to read while I waited for the maintenance to be completed. Good Job, pleasant service advisor. LT More

Great service and always seem to get us taken care of in short order. We really enjoy working with the staff of this dealership. Thank you short order. We really enjoy working with the staff of this dealership. Thank you More

In Joy, there is clarity, consistency and communication. Service Supervisor Marshall Hawk Dan goes the extra mile with a joyous spirit. His leadership is contagious and respected by others. On my recent vis Service Supervisor Marshall Hawk Dan goes the extra mile with a joyous spirit. His leadership is contagious and respected by others. On my recent visit, my wait time was less than thirty minutes. Hawk shares joy and builds community. ' More

Jonathan Spence did a great job of walking me through everything that needed to be done on my 90,000 mile check up and gave me a good faith estimate. When I came to pick up my truck, the price was less t everything that needed to be done on my 90,000 mile check up and gave me a good faith estimate. When I came to pick up my truck, the price was less than the estimate as there were a few things that did not need to be done. More

Service Tech Hawk was awesome to work with, he was very helpful and went the extra effort to make me the customer feel at ease. helpful and went the extra effort to make me the customer feel at ease. More

My truck was serviced via an appointment and it went perfectly. It was processed in and delivered as promised. Jonathan Spence did a great job explaining what was needed and kept me informed of progress perfectly. It was processed in and delivered as promised. Jonathan Spence did a great job explaining what was needed and kept me informed of progress via text messages. Nice job. More

Great Service and I was getting my car back quicker than I was told me it would be ready. Very Happy. Thanks Everyone I was told me it would be ready. Very Happy. Thanks Everyone More

Good service, delivery on time , friendly staff, offered ride . Called when car was ready . I looked around new inventory. Hahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. Thanks again and yes for your wel ride . Called when car was ready . I looked around new inventory. Hahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. Thanks again and yes for your welcome time today thanks again and for all the help with your heart need to you have to do it all in time for the past two weeks or better to be able and More

I am not pleased with your service. After making a scheduled appointment, my car remained in your shop for nine days. I attempted to get updates from the assigned adviser, the service manager and the scheduled appointment, my car remained in your shop for nine days. I attempted to get updates from the assigned adviser, the service manager and the GM ( this processed resulted in two text messages sent, four voice mail messages and eventually reaching the GM who took steps to see what the hold up was. That said, your shop advised me they could not recreate the "airbag" light warning. On the ninth day when I picked up the car...the indicator light came on. I immediately went back into the shop, grab the service advisor who seemed surprised. He took car back to service tech and when he returned he showed me a display on his mobile devise where a diagnosis determined there was a issue with the airbag restraint on the passenger side of the car and to expect a an estimate in two days. It now two days based on this survey and I have not received anything. Also, I had just washed my car two days before bring into the shop. After nine days it was dirty and someone obviously was eating something around it because they spilled what appeared to look like pizza sauce on the rear quarter panel. Bottom line, the service I received was unacceptable and as a recommendation.......it needs a major overhaul. . More

Great people good work I am very happy with the outcome I will be back for all my service requirements. If I buy I new Ford I will buy it here. will be back for all my service requirements. If I buy I new Ford I will buy it here. More