AutoNation Ford Frisco - Service Center

Totally different service experience this time around. They actually had a conversation and where very helpful and informative. Seems like they have a new staff and management. Now I feel comfortable goin They actually had a conversation and where very helpful and informative. Seems like they have a new staff and management. Now I feel comfortable going to get service done there and it’s more convenient for me as it’s so close to my house and before I would drive to Dallas to get service done. More

They did a nice job from start to finish. Very easy service process and finished my car before the time they promised. service process and finished my car before the time they promised. More

Could not make appointment by phone; Left several messages. Had to drive to dealership to make the appointment. Spilt oil was not cleaned from all over the air filter cover messages. Had to drive to dealership to make the appointment. Spilt oil was not cleaned from all over the air filter cover More

Great experience. Hawk always kept me informed on the status of my vehicle be serviced. They are a very professional good there. status of my vehicle be serviced. They are a very professional good there. More

Great location. Service personnel are quick to greet you and start the process. I had an appointment for a recall on the rear camera and to get oil change, but a day before the appointment the driver door and start the process. I had an appointment for a recall on the rear camera and to get oil change, but a day before the appointment the driver door lock stopped working. I had a road trip planned soon and needed the lock repaired. Jeremy went above and beyond to help get my f250 trip ready. He brought parts in from another dealership and was able to get the camera replaced, oil/filter changed, tires rotated, and door lock repaired in one day. Great job Jeremy, thank you so much. More

I scheduled an 8:30am appt two weeks prior for a recall item. I got there 30 min early to coordinate a ride to my office. Upon arrival, there were only two service people and the person I was meant to chec item. I got there 30 min early to coordinate a ride to my office. Upon arrival, there were only two service people and the person I was meant to check in was not there. Waited 40 mins just to check vehicle in. It was very busy which isn’t the problem, I just expected smoother process with an appt booked as early as I did. When I did speak with a service person, I was told it was a 2 hour process, but due to how busy techs were, expect around noon that day. I waited until 1pm and attempted to call for a status update. I called 6 times with no answer. I even called new appt desk, just so they could transfer me to the same phone that wouldn’t pick up. I decide to have someone drop me off at 4pm to see. Once arrived, I waited again and finally the keys were handed to another person to pull the car around. Apparently it was ready, but I received no courtesy call. More

Great experience. Cory always helps me out when I have struggles at the delearship. He is kind, friendly, professional, and is akways on top of his game about what is going on in tbe delearship. struggles at the delearship. He is kind, friendly, professional, and is akways on top of his game about what is going on in tbe delearship. More

It took me days of calling the service department to get an answer. I finally called parts and they got someone to answer my call. an answer. I finally called parts and they got someone to answer my call. More

Four stars oil change and customer service. That’s what I requested that’s what I got. Great job. Fifth star is for going above and beyond, Even if just informing the customer to something minor. I was not i requested that’s what I got. Great job. Fifth star is for going above and beyond, Even if just informing the customer to something minor. I was not informed battery cable was loose, After returning home the truck wouldn’t. Dan’s customer service was amazing just a miscommunication between service and customer facing More

Service department was terrible. They gave tons of excuses about why they couldn’t do something or hadn’t. Kept my truck for a month and didn’t fix the problem excuses about why they couldn’t do something or hadn’t. Kept my truck for a month and didn’t fix the problem More