AutoNation Ford Frisco - Service Center

Disappointed at the service department this time. Took too long to get car back. They did not fix all the items I gave them on my list. Could not understand all the jargon and abbreviations on the paperwo too long to get car back. They did not fix all the items I gave them on my list. Could not understand all the jargon and abbreviations on the paperwork and asked for an explanation. Did not get it. We have bought several cars thru this dealership and it is usually good. Don't know what is going on there now. More

Clint was very thorough in explaining the suggested service for my car. He kept me informed on anticipated time for completion. service for my car. He kept me informed on anticipated time for completion. More

Hawk was great. He quickly checked me in and made sure I had everything needed while I waited. GREAT JOB! had everything needed while I waited. GREAT JOB! More

I received great service as always. I have used Autonation Ford Frisco for several years now; and based on experiences up until now, will continue to do so in the future. Autonation Ford Frisco for several years now; and based on experiences up until now, will continue to do so in the future. More

Helpful service for sure and explained answers to my concerns. A little slow but understandable concerns. A little slow but understandable More

My Issue At Autonation Ford Frisco, TX.They've had my My Issue At Autonation Ford Frisco, TX. They've had my wife's car since Aug 3rd for a recall service. We have been told the part is on backorde My Issue At Autonation Ford Frisco, TX. They've had my wife's car since Aug 3rd for a recall service. We have been told the part is on backorder. I get it, times are crazy in this day and age, so we've been patient. But, it's now been 2 months. I called today, left a message... no call. Several hours later, I called again. This time I did speak to someone who again, (like previous conversations) couldn't give me a time frame. I explained that I understand that, but I'd like to get a loaner car... We've been making due for 2 months, we can't do without a car any longer. I was told I was on a wait list for a loaner, but no cars were available. He said I could go through Enterprise Rent a Car at my own expense. I asked to speak to a Service Manager. Waited on hold for 17 minutes to be told the Manager was in a meeting and would call me back when he got out. I never received that call. I explained to the gentleman on the phone that we had been patient for 2 months, this is a Ford Recall issue, I shouldn't be out financially for a temporary vehicle on an issue not of my own fault. Ford is having a production/shipping issue with this part, that's on them, not me. Take whatever time you need to get the part and get the car fixed, I just want a car to drive while that happens. 2 full months is long enough to make due. More

Jeremy in service was awesome. He made sure I got my premium services done right. premium services done right. More

They both went the extra mile on getting my wife's car serviced and repaired. The rear view camera had quit working and they had it replaced by the next day. Thanks to them and to Jason Kopp. serviced and repaired. The rear view camera had quit working and they had it replaced by the next day. Thanks to them and to Jason Kopp. More

Poor communication on this visit. I already had the oil changed and instructed them not to do it. My visits are most of the time great. The person checking me out was very good. My usual person that take changed and instructed them not to do it. My visits are most of the time great. The person checking me out was very good. My usual person that takes care of me isn’t here anymore. More

Thank you, Jeremy, can you send me cost outline for the Thank you, Jeremy, can you send me cost outline for the 60K repairs you suggested, please. TY, Ken Thank you, Jeremy, can you send me cost outline for the 60K repairs you suggested, please. TY, Ken More