AutoNation Ford Frisco - Service Center

I had my 2020 Explorer I service for a week for a faulty auto-stop feature (thank you for the loaner) When I picked up the Explorer on Saturday Oct. 23 I was told the the technician could not duplicate the auto-stop feature (thank you for the loaner) When I picked up the Explorer on Saturday Oct. 23 I was told the the technician could not duplicate the problem. No correction made. The function has not worked since I picked it up last week. Please advise. More

While there was an issue with my service, ultimately they made it right. I was very pleased with what they did to ensure I was satisfied. made it right. I was very pleased with what they did to ensure I was satisfied. More

Fabian was great. I appreciated his attention. The services took longer than I would have liked. That isn’t his fault. It’s his managers services took longer than I would have liked. That isn’t his fault. It’s his managers More

Jeremy was helpful. Explained service needed. Great being able to accumulate points and use towards the service. able to accumulate points and use towards the service. More

Dealership is located in my general area but more important are the people in the service area. They are always welcoming and eager to help. The waiting area is always very clean and has hot coffee a important are the people in the service area. They are always welcoming and eager to help. The waiting area is always very clean and has hot coffee available. Prefer to pay a little bit more for services knowing that I will get products that are recommended for my mustang gt. More

Excellent service, very easy to work with. Also worked well with body shop and insurance well with body shop and insurance More

I am totally perplexed and frustrated. I have been to AutoNation Ford three times since August to try to get service on the Air Conditioner on my 2014 Expedition. No other shop has serviced my vehicle an AutoNation Ford three times since August to try to get service on the Air Conditioner on my 2014 Expedition. No other shop has serviced my vehicle and I have been to AutoNation as a very loyal customer. I have the platinum extended service for the vehicle. Each time I come in to have the vehicle looked at, they tell me it will be 7 to 10 days before a technician will even look at it AND I had to sign up for service and leave the car there during the "waiting period". This is unacceptable! I work, I need my car to get to work and while at work. I cannot be without a car for 7 to 10 days before it is even diagnosed! I don't see how this system works for your customers... Please advise as to my options or give me better service please, More

Many thanks to Johnathan Spence who helped me get the truck back into shop Thanks truck back into shop Thanks More

The Service department was exceptional. Great customer service and they got the job done quickly. service and they got the job done quickly. More

Jonathan Spence is amazing. Proactive, knowledgeable and most helpful. It is a pleasure to work with him. most helpful. It is a pleasure to work with him. More