AutoNation Ford Frisco - Service Center

My parts fir the recall were not ordered or in stock for my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried the next week several times to see if parts are in to no avail. Today marks two weeks since my botched appointment and still no news . More

Customer service in the Service department is top notch! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! More

wonderful Staff and quick turnaround, they take care of things very good and explain the issues and also resolve them very professionally things very good and explain the issues and also resolve them very professionally More

Jeremy was very helpful in setting up the service for my F150. He was professional on the phone, worked around my schedule & was able to get everything completed as he said he would. Thank you Jeremy! F150. He was professional on the phone, worked around my schedule & was able to get everything completed as he said he would. Thank you Jeremy! More

This was the worst service I’ve ever been provided. My advisor was Rick. I dropped my car off on a 11/13/21 and finally was told what the issue was on 11/29. I was told numerous of times that he would fol advisor was Rick. I dropped my car off on a 11/13/21 and finally was told what the issue was on 11/29. I was told numerous of times that he would follow up with me and give me a status update. NOT ONE TIME DID HE CAL AND FOLLOW UP WITH ME. I had to call each time and when I would finally get in contact with him he would say I’m still working on it. If you set an expectation with a customer you should follow up with the customer and not have them call you every other day to follow up. I’m sure he wouldn’t like that type of customer service. I will NEVER bring my car back here for anything or purchase another Ford. His professionalism was unacceptable and is a reflection of your company. Train your service advisors better and provide better customer service. I would Not recommend this dealership to anyone. POOR SERVICE!!!! More

Good service. Everyone pleasant and professional. Facility always clean and easy to get around. Did not have to wait long. Facility always clean and easy to get around. Did not have to wait long. More

I had my 2020 Explorer I service for a week for a faulty auto-stop feature (thank you for the loaner) When I picked up the Explorer on Saturday Oct. 23 I was told the the technician could not duplicate the auto-stop feature (thank you for the loaner) When I picked up the Explorer on Saturday Oct. 23 I was told the the technician could not duplicate the problem. No correction made. The function has not worked since I picked it up last week. Please advise. More

While there was an issue with my service, ultimately they made it right. I was very pleased with what they did to ensure I was satisfied. made it right. I was very pleased with what they did to ensure I was satisfied. More

Fabian was great. I appreciated his attention. The services took longer than I would have liked. That isn’t his fault. It’s his managers services took longer than I would have liked. That isn’t his fault. It’s his managers More

Jeremy was helpful. Explained service needed. Great being able to accumulate points and use towards the service. able to accumulate points and use towards the service. More