AutoNation Ford Frisco - Service Center

Brought my wife’s car in for an oil change and 70k mile service. They were completely booked for weeks so I came early in the morning and they had me all wrapped up in under a few hours, was super grateful service. They were completely booked for weeks so I came early in the morning and they had me all wrapped up in under a few hours, was super grateful for that! More

Ricky Farmer at Autonation Ford was terrific. He provided excellent care and help with our service. excellent care and help with our service. More

Good service. Friendly staff. Was able to get me a ride back home immediately with a Lyft while my car was getting worked on. back home immediately with a Lyft while my car was getting worked on. More

Work was timely and got my car back sooner than expected. Appointment was for Monday. I had to drop off Saturday due to schedule. Monday morning at 8:00 got a call it was ready!! Appointment was for Monday. I had to drop off Saturday due to schedule. Monday morning at 8:00 got a call it was ready!! More

Customer service in the Service department is top notch! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! They did a great job correcting an error in the scheduling of appointments to accommodate my vehicle. Thanks again! More

My parts fir the recall were not ordered or in stock for my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried my appointment that I had scheduled 2 weeks before. Rickey said he would order and I was grateful he checked before I left the dealership. Tried the next week several times to see if parts are in to no avail. Today marks two weeks since my botched appointment and still no news . More

wonderful Staff and quick turnaround, they take care of things very good and explain the issues and also resolve them very professionally things very good and explain the issues and also resolve them very professionally More

Jeremy was very helpful in setting up the service for my F150. He was professional on the phone, worked around my schedule & was able to get everything completed as he said he would. Thank you Jeremy! F150. He was professional on the phone, worked around my schedule & was able to get everything completed as he said he would. Thank you Jeremy! More

This was the worst service I’ve ever been provided. My advisor was Rick. I dropped my car off on a 11/13/21 and finally was told what the issue was on 11/29. I was told numerous of times that he would fol advisor was Rick. I dropped my car off on a 11/13/21 and finally was told what the issue was on 11/29. I was told numerous of times that he would follow up with me and give me a status update. NOT ONE TIME DID HE CAL AND FOLLOW UP WITH ME. I had to call each time and when I would finally get in contact with him he would say I’m still working on it. If you set an expectation with a customer you should follow up with the customer and not have them call you every other day to follow up. I’m sure he wouldn’t like that type of customer service. I will NEVER bring my car back here for anything or purchase another Ford. His professionalism was unacceptable and is a reflection of your company. Train your service advisors better and provide better customer service. I would Not recommend this dealership to anyone. POOR SERVICE!!!! More

Good service. Everyone pleasant and professional. Facility always clean and easy to get around. Did not have to wait long. Facility always clean and easy to get around. Did not have to wait long. More