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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
841 Reviews

841 Reviews of AutoNation Ford Frisco - Service Center

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November 30, 2023

Diagnosed and fixed car in a timely manor . Communication was great letting me know status of car and when it should be ready. Dropped car at my door exactly when they said they would . Car More

by torti.sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabion
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Dec 01, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 29, 2023

My service advisor Obi was awesome ! He took the time to explain all the details of my service and had the answers to all of my questions. Class act for service, I will definitely recomm More

by Aleksandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obi
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Dec 01, 2023 -

AutoNation Ford Frisco responded

Hello Aleksandra, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.

November 22, 2023

Your phone automated system sucks. Then when I finally did get to talk with a real person they couldn’t even tell me what the status of my truck was because they were not even locate More

by rrleray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
Report | Print
Nov 24, 2023 -

AutoNation Ford Frisco responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

Nov 24, 2023 -

rrleray responded

I’m glad that you have taken the opportunity to respond. It took me coming down to the dealership to explain my problem as when I did talk with a representative that it was a 2 week wait to get my starter replaced. When I showed up with my truck on a tow truck then I was told that they could fix it the next day. As I was traveling south for the winter and your dealership was the only one in the area that had a starter as I did phone around to the other Ford dealers in Dallas area. Your dealership then gave us a ride back to our campground in Denton. But the day of the repair we contacted you for a ride back to your dealership, they said they would send us a ride out to pick us up. We waited over two hours before being told that your dealership canceled our ride because we were staying too far away from your dealership. Now we had to scrambled to phone our son to get him to pick up the keys for our truck before your service department closed for the day as we were not able to get there ourselves. Then our son drove out to get us so we could pick up our truck as we had to leave the campground the next morning. So not only could we not find out what was going on with our truck. We couldn’t even get a ride back to your dealership which we paid more for the starter and repairs then if I could have in Canada. In Canada it would have been cheaper. They quoted me $985.00 CDN for the starter and replacement time 1.5 hours. I paid your dealership over $1,200.00 USD for the same product. So for these reasons I am giving you the poor review. 1 - Your phone automated system sucks 2 - When you finally get to talk with someone they are not located at your dealership at all. 3 - When you have an out of town customer who’s only mode of transportation is at your dealership being worked on and you don’t give them a ride back to get their vehicle gives you a fail in my experience. So I want to know what you plan on doing with future customers that will have the same problem or issues as I have experienced with your dealership. By the way the starter is working great. Thanks for repairing my truck I do appreciate that. Retired Canadian Army Veteran

Nov 24, 2023 -

rrleray responded

Good afternoon My complaint still stands. After listening to your automated phone system again for the past 20 minutes without any response from a representative. I pressed 0 for an operator and got the same automated response 5 times without talking with a real person. YOUR PHONE SYSTEM SUCKS If you want to talk with me about helping me out with this. You can call me in person at 1(807)220-4667. I will not call your automated phone number anymore because I still suffer with PTSD, severe anxiety disorder and depression. Listening to your automated phone service just makes things worse for me. Retired Canadian Army Veteran

November 21, 2023

Great service. They made it easy. Dropped off my car and when it was finished, they brought it back to me. Nice customer reps at the service desk, too. More

by katirank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 23, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 19, 2023

We were taken care of from the moment we walked in. Really appreciated the service. More

by mpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Opi
Report | Print
Nov 19, 2023 -

mpayne responded

Our adviser, Obi, was fantastic.

Nov 21, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

Great service! Great service staff! In and out and appreciated the truck wash! Thank you! More

by Jalmaguer122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori smith, Jamie
Report | Print
Nov 17, 2023 -

AutoNation Ford Frisco responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

I brought my vehicle in for an oil change and tire alightment/rotation. The process to check in was very simple and there was no line at 9am. I opted for the shuttle service via Lyft but there was an More

by 9265.alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
Report | Print
Nov 17, 2023 -

AutoNation Ford Frisco responded

Hello, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2023

Excellent service, extremely fast, thorough, very friendly and helpful, far surpassed my expectations. Highly recommended. More

by jlgwoodisland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Reece
Report | Print
Nov 11, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.

November 07, 2023

This was my first oil change and tire rotation for my Ford Bronco, the service department was knowledgeable, friendly and did a great job. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loraine
Report | Print
Nov 10, 2023 -

AutoNation Ford Frisco responded

Hi Rob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

November 06, 2023

Service associate was friendly and Service was very prompt, even with oil change being on a non ford vehicle. Was able to book online ahead of time. More

by taylor cychowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Report | Print
Nov 08, 2023 -

AutoNation Ford Frisco responded

Hi Taylor, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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