Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Frisco - Service Center
Frisco, TX
845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
845 Reviews of AutoNation Ford Frisco - Service Center
Sort by
November 22, 2021
Absolutely Terrible service and management. They kept my son’s truck for an entire week without getting it diagnosed. Our family had to share cars for a solid week because we thought that FORD was fixing my son’s truck for an entire week without getting it diagnosed. Our family had to share cars for a solid week because we thought that FORD was fixing my son’s truck, all the while his truck just sat in their parking lot. And my son’s truck was there for a window switch, so it was drivable, but yet it just sat in their parking lot. When we told the GM and service manager, they could have cared less. We will NEVER give Auto Nation Ford Frisco our business. And we own or have owned 9 Ford trucks/suv past and present and we will take our business elsewhere More
by Ford owner
Employees Worked With
Dennis Gooding
November 19, 2021
It was sad to see my go to guy "Hawk" leave after 10 years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now be my go to guy from this day forward! He was tentative to my requests and made sure my F350 was taken care and on time. As always my favorite Teck "Kurt" worked on my truck, who only works on my trucks and has for 10 plus years and does amazing work. No comparison! Keep it up FAN and please give both these guys a raise for outstanding work. Hawk, going to miss yah buddy! James R. Heckadon Heckadon Roofing & Construction More
by Heckadonhrc
Employees Worked With
Fabian, kurt
November 17, 2021
Autonation FordI received a recall notice in the mail Autonation Ford I received a recall notice in the mail and made the first available appointment to get it fixed which was a week after I received t Autonation Ford I received a recall notice in the mail and made the first available appointment to get it fixed which was a week after I received the recall. When I took my vehicle to AutoNation Ford Frisco at 10am the service guy went thru the recall, there were actually 3 different ones. I was told they would contact me when the work was completed and my car was ready. He said it would only take 45 mins to an hour. After not hearing from anyone all day I called them at 4:30pm to get a status update on my car. They told me one recall was done but the other 2 recalls had expired and they could not perform the fix I would need to go to a Ford dealership. Strange that a recall expires only a week after notification?? Not sure why they did not tell me they could not fix it before I took the day off from work in order to get my vehicle to AutoNation Ford? They suggested that I could take my vehicle to a Ford dealership to get the fix which I definitely will as well as any further business I do from Ford. AutoNation Ford is an absolute joke!! When people speak so poorly of used car salesman it is AutoNation Ford that they are referring to. Horrible service department! More
by jeffl
Employees Worked With
Service department
November 13, 2021
The service was quick, friend and done well. They told me what to expect, kept me informed and got the job done well. what to expect, kept me informed and got the job done well. More
by Ryanutecht4
Employees Worked With
Scott Alter Jr, Carlos Villegas, Stephen Schachter, Susan Kelly, Mark Bippus, Dean Aikins, Cheyne Peck, Odell Bell, Mark Cousino, Dennis Gooding
November 12, 2021
Had a 9 AM service appointment. My advisor was not feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner while I waited. More
by Cado
Employees Worked With
Fabian
