AutoNation Ford Frisco - Service Center

It was sad to see my go to guy "Hawk" leave after 10 years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now be my go to guy from this day forward! He was tentative to my requests and made sure my F350 was taken care and on time. As always my favorite Teck "Kurt" worked on my truck, who only works on my trucks and has for 10 plus years and does amazing work. No comparison! Keep it up FAN and please give both these guys a raise for outstanding work. Hawk, going to miss yah buddy! James R. Heckadon Heckadon Roofing & Construction More

Jeremy was my Service Adviser and he got me in and out! Great Communication! Nice Job! Great Communication! Nice Job! More

Good overall experience but didn’t resolve issue. Now more trips to dealership to fix more trips to dealership to fix More

Autonation FordI received a recall notice in the mail Autonation Ford I received a recall notice in the mail and made the first available appointment to get it fixed which was a week after I received t Autonation Ford I received a recall notice in the mail and made the first available appointment to get it fixed which was a week after I received the recall. When I took my vehicle to AutoNation Ford Frisco at 10am the service guy went thru the recall, there were actually 3 different ones. I was told they would contact me when the work was completed and my car was ready. He said it would only take 45 mins to an hour. After not hearing from anyone all day I called them at 4:30pm to get a status update on my car. They told me one recall was done but the other 2 recalls had expired and they could not perform the fix I would need to go to a Ford dealership. Strange that a recall expires only a week after notification?? Not sure why they did not tell me they could not fix it before I took the day off from work in order to get my vehicle to AutoNation Ford? They suggested that I could take my vehicle to a Ford dealership to get the fix which I definitely will as well as any further business I do from Ford. AutoNation Ford is an absolute joke!! When people speak so poorly of used car salesman it is AutoNation Ford that they are referring to. Horrible service department! More

Elmer was communicative, transparent and kind. Glad I got my car serviced here again. -roman my car serviced here again. -roman More

The service was quick, friend and done well. They told me what to expect, kept me informed and got the job done well. what to expect, kept me informed and got the job done well. More

Had a 9 AM service appointment. My advisor was not feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner feeling well, so Fabian handled my vehicle. Thought I would get “lost in the shuffle” but Fabian made sure everything was handled in a timely manner while I waited. More

Had my car over night waiting on a new tire that was suppose to be there the next morning at 10:00am Car was to be ready at 12:00. Showed up at noon to pick up my car and no tire and no call from the suppose to be there the next morning at 10:00am Car was to be ready at 12:00. Showed up at noon to pick up my car and no tire and no call from the dealership to tell me it wasn’t ready. They didn’t know when the tire was going to be there. So I went somewhere else to get my tire and it took 1 hour to fix it. More

Great service experience! As always, the staff was quick, courteous and extremely helpful. I wont hesitate to bring my truck back in the future. quick, courteous and extremely helpful. I wont hesitate to bring my truck back in the future. More

Everything was fine except that I had to leave my truck there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dea there for 7 days before they could look at it. I would have been happy to bring it in 7 days later and use it for the days it was sitting in the dealership's lot. I only live 1.5 miles away.. Other than that all was excellent. More