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AutoNation Ford Frisco - Service Center
Frisco, TX
839 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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839 Reviews of AutoNation Ford Frisco - Service Center
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November 23, 2021
my service advisor (FABIAN) - was truly awesome!!It was my service advisor (FABIAN) - was truly awesome!! It was our first time there - and there was an issue with our warranty - Fabian totally took care o my service advisor (FABIAN) - was truly awesome!! It was our first time there - and there was an issue with our warranty - Fabian totally took care of the situation. What a great service!!!!! More
by Donna-ford
Employees Worked With
FABIEN - SERVICE
November 22, 2021
Absolutely Terrible service and management. They kept my son’s truck for an entire week without getting it diagnosed. Our family had to share cars for a solid week because we thought that FORD was fixing my son’s truck for an entire week without getting it diagnosed. Our family had to share cars for a solid week because we thought that FORD was fixing my son’s truck, all the while his truck just sat in their parking lot. And my son’s truck was there for a window switch, so it was drivable, but yet it just sat in their parking lot. When we told the GM and service manager, they could have cared less. We will NEVER give Auto Nation Ford Frisco our business. And we own or have owned 9 Ford trucks/suv past and present and we will take our business elsewhere More
by Ford owner
Employees Worked With
Dennis Gooding
November 22, 2021
Travis and Fabian in the Service Dept. did a great job taking care of me. The problem was not easy to fix but they were creative, customer-friendly and responsive to my request. Outstanding job. taking care of me. The problem was not easy to fix but they were creative, customer-friendly and responsive to my request. Outstanding job. More
by Customer
Employees Worked With
Travis and Fabian
November 22, 2021
Biggest issue is not returning calls. I couldn't get a return call so just took the car to the dealership. Once there, they were able to work me in and fix the problem the same day. Very courteous team return call so just took the car to the dealership. Once there, they were able to work me in and fix the problem the same day. Very courteous team and efficient. They showed me pictures of my tires and recommended I get new ones immediately. I called the next day about purchasing the tires recommended, however, I never got a call back so took the care elsewhere for tires. More
by JoS
Employees Worked With
Rickey Farmer
November 19, 2021
It was sad to see my go to guy "Hawk" leave after 10 years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now years plus of taking care of my F250 & 350! Before he left he set me up with "Fabian" who made a first great impression in my books. Fabian will now be my go to guy from this day forward! He was tentative to my requests and made sure my F350 was taken care and on time. As always my favorite Teck "Kurt" worked on my truck, who only works on my trucks and has for 10 plus years and does amazing work. No comparison! Keep it up FAN and please give both these guys a raise for outstanding work. Hawk, going to miss yah buddy! James R. Heckadon Heckadon Roofing & Construction More
by Heckadonhrc
Employees Worked With
Fabian, kurt
