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AutoNation Ford Frisco - Service Center
Frisco, TX
845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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845 Reviews of AutoNation Ford Frisco - Service Center
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December 21, 2021
My car seems to drive differently, like its to slow. Hope no-one tampered with it. Had my fob on a key chain but the hook was missing when I got it back. no-one tampered with it. Had my fob on a key chain but the hook was missing when I got it back. More
by RubyNBB
Employees Worked With
Elmo
December 20, 2021
The service department requires multiple visits to repair a problem. The issues are frequently incorrectly diagnosed, and rarely completed. It starts with a minimum two visits (one for diagnosis and a seco a problem. The issues are frequently incorrectly diagnosed, and rarely completed. It starts with a minimum two visits (one for diagnosis and a second to perform the repairs). Then the repairs are frequently not completed or done incorrectly. More
by sjlamartina
Employees Worked With
Jeremy
December 20, 2021
Auto Nation Ford of Frisco is always fast, precise and everyone is extremely courteous. Rickey my sales adviser was super fast, courteous and to the point. He even got my Truck ready faster than origina everyone is extremely courteous. Rickey my sales adviser was super fast, courteous and to the point. He even got my Truck ready faster than originally promised. He was a pleasure to deal with. Great dealership and most importantly great staff. Thank you AN Ford of Frisco. Rickey even called me a Lyft after I dropped off my Truck. Super impressed. Bobby A, More
by raflatooni
Employees Worked With
Rickey
December 16, 2021
The service team has always been knowledgeable and helpful when I bring my car in for service. They take the time to explain what needs to be done and what service is recommended based on mileage. M helpful when I bring my car in for service. They take the time to explain what needs to be done and what service is recommended based on mileage. My only complaint is the service waiting area is not very nice. More
by CindyG
Employees Worked With
Elmer Lopez
December 14, 2021
Fabian was very helpful and responsive in getting my vehicle serviced and answering any questions that I had. He was friendly and made the whole process a breeze! vehicle serviced and answering any questions that I had. He was friendly and made the whole process a breeze! More
by mirilew
Employees Worked With
Fabian Castillo
December 12, 2021
Hard to make phone contact, appts to far out. Show up and they find way to sell service and perform?? I tried to make appt foe oil change. They told me 3 weeks. I show up for an oil change at opening so I c they find way to sell service and perform?? I tried to make appt foe oil change. They told me 3 weeks. I show up for an oil change at opening so I can wait for service their suggestion. Now they have time to try to sell me up to $1000 worth of service and will do it while I wait. Something wrong here, or am I crazy. More
by Ldgdesignsllc
Employees Worked With
Service person
December 09, 2021
The employees are not the problem, not having enough employees is the problem. The first customer service person told me that I would get an email when to bring in my car for the diagnosis along with t employees is the problem. The first customer service person told me that I would get an email when to bring in my car for the diagnosis along with the have the air bag recall taken care of. I bring it on the day mention on the email and i was told by another employee that I had to leave my vehicle there for almost 2 weeks while it wait for a diagnosis test which is insane. I have no other way to work except my vehicle. So I'm trying to see when I can get a week off from work so I would not have to worry about transportation to my job. I will reschedule once I have that figured out. Thanks in advance More
by Duan
Employees Worked With
Jeremy (1st CS)
