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AutoNation Ford Frisco - Service Center
Frisco, TX
842 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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842 Reviews of AutoNation Ford Frisco - Service Center
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January 07, 2022
I was contacted by the dealership for a recall issue. I made the appointment then. I dropped my truck off at 4pm 12/27/21. I learned Friday 12/31/21 it hadn't been touched. I picked it up Tuesday 1/4/22. T made the appointment then. I dropped my truck off at 4pm 12/27/21. I learned Friday 12/31/21 it hadn't been touched. I picked it up Tuesday 1/4/22. They said they couldn't find the recall issue,so they did nothing to correct it. I also explained an issue with the fuel pump sensor with check engine light. I was told that it was corrected. They did charge for this work. It didn't take 1 day for the light to return and the issue has returned. I don't know what happened to the service department, as it hasn't been reliable in over a year and a half. Basically, I was without my truck for 7 days and charged $160 something for nothing to be corrected or resolved. I believe this relationship is finished. More
by Jrobnett
Employees Worked With
I did not receive service from any of them. , Sydney Thorp
January 06, 2022
The car was repaired before the estimated date. Very polite and helpful at the dealership. Especially since I reside out of state and the car broke on a visit. Thank you polite and helpful at the dealership. Especially since I reside out of state and the car broke on a visit. Thank you More
by dragn4kx
Employees Worked With
Clint Selvey
January 03, 2022
Big work to do, I was expecting a week but the guys worked hard and delivered before the end of the year. Little discount applied that it’s always welcome! worked hard and delivered before the end of the year. Little discount applied that it’s always welcome! More
by Marcus
Employees Worked With
Richey Farmer - xxx mgr Service
January 03, 2022
Fabian always takes care of my vehicle in a timely and friendly manner. in my years of working in different service jobs he is one of the best. Travis the service director always greets me at the door and friendly manner. in my years of working in different service jobs he is one of the best. Travis the service director always greets me at the door and not only asks about my car as well as my family. Its RARE these days that you find a HONEST and CARING facility to want to take your vehicle for service. TRAVIS.....GIVE FABIAN A RAISE! More
by CHRIS
Employees Worked With
Fabian "The Man" Montoya
January 02, 2022
Ran full diagnostics couldn't find a code on why my truck at times would turn but not start. But the Truck finally got the issue to occur, turn but not start and then they were able to find a loose wire. Res at times would turn but not start. But the Truck finally got the issue to occur, turn but not start and then they were able to find a loose wire. Reset the wire and the Truck started. It did take some time but they were able to find the issue. More
by jagerr33
Employees Worked With
Clint Silvey
December 31, 2021
Clint, our rep, was Professional, courteous, attentive, and thorough! He reviewed scheduling future services, and gave us paperwork about those services. and thorough! He reviewed scheduling future services, and gave us paperwork about those services. More
by vldarby
Employees Worked With
Clint
December 31, 2021
Worst experience by far!!! Customer service as steady declined consistently. I have brought my f-150 here over the past 5 yrs and have been a loyal customer with everything from oil changes to repairs. T declined consistently. I have brought my f-150 here over the past 5 yrs and have been a loyal customer with everything from oil changes to repairs. They were about to tear apart my motor for the cam phase recall and charge me $5000 and that wasn't even the problem. The recall notice clearly states it does not affect the performance, safety or emissions of the vehicle. IT IS JUST AN UNDISIRABLE NOISE ON START UP!! My advisor disregarded the noise I was telling him I was hearing and told me it was the cam phasers. I did my research!! Told them do not tear into my engine I wanted a certified mechanic to ride with me. And sure enough it was the vacuum lines on the 4 wheel drive that had a leak. Had nothing to do with the cam phasers. $5000 went to only a $450 fix. I DID MY RESEARCH on this cam phaser recall which they are scamming people with. They would of charged me $5000 and let me walk out of there!! DO your research!!! Now to the lack of NO COMMUNICATIOM!!!! They had my truck for over 14 days. NO communication from AutoNation. My truck had been ready for pick up and no one called me. When I eventually called my service advisor put it off on someone else saying he was out and he left it up to another advisor to call me. HORRIBBLE ALL AROUND!!! More
by kschreiner423
Employees Worked With
Ricky Farmer
December 30, 2021
I had service done on my 2012 Ford Focus at Autonation Frisco and Jeremy Canfield was my service advisor. Jeremy was fantastic! Really helped me out after my extended warranty refused to cover the repai Frisco and Jeremy Canfield was my service advisor. Jeremy was fantastic! Really helped me out after my extended warranty refused to cover the repair costs. Jeremy was very good at responding to my inquiries and really went out of his way to make sure that I was taken care of. I greatly appreciated his help and service and my Focus is running great again! More
by robertmclure
Employees Worked With
Jeremy Canfield
