AutoNation Ford Frisco - Service Center

The wait was a bit longer than expected seeing that I booked my appointment early enough to get in and out. Needless to say I drive from Fort Worth just for bc I like their services. booked my appointment early enough to get in and out. Needless to say I drive from Fort Worth just for bc I like their services. More

as far as i can tell the work/service done on the car was good but the communication between the service advisor T. Doyle was terrible. I would use the dealership again as long as i could use a different se good but the communication between the service advisor T. Doyle was terrible. I would use the dealership again as long as i could use a different service advisor. 2 weeks leading up to the appointment i started trying to communicate with him regarding a rental car and never got a response. when i got to the dealership to check iin i questioned him about the rental car and he told me it would be that afternoon...again nothing. Terrible communication. More

After waiting longer than expected to get an appointment for a simple oil change, I went in and was convinced to get the full 60K mile package - unexpected but it was due. Jeremy did a fine job explaining for a simple oil change, I went in and was convinced to get the full 60K mile package - unexpected but it was due. Jeremy did a fine job explaining what was included and customizing items to be done to keep the price down. The work was done well, in a reasonable time and at an expected "dealer price." However, after spending almost $1,500, I wish they had the level of customer care to include a quick washing of my car. These little things make a difference. My wife can get a free car wash at her dealer anytime she wants and would not consider doing business with anyone else. More

They have insufficient communication about status of service on your call, even when you call and leave multiple messages. Then after numerous services trips, still too many unresolved issues on my New service on your call, even when you call and leave multiple messages. Then after numerous services trips, still too many unresolved issues on my New 2021 F-150. More

The guys I worked with explained everything I needed and did an amazing job.Thank you did an amazing job.Thank you More

Excellent service by Fabian. Great communication, repaired the problem. Worked with me on price. Great experience. repaired the problem. Worked with me on price. Great experience. More

Make sure you check your bill closely. Went in for steering work on my F150. Per phone conversation the bill should have been around $3,000. When I went to check out the bill was over $3600. After steering work on my F150. Per phone conversation the bill should have been around $3,000. When I went to check out the bill was over $3600. After reviewing the invoice I Found that they were charging me $400 core charge for a part that had taken off my truck and they had. Took some time but I got them to remove the charge. Additionally their front brake work they did on my truck only lasted 10,000 miles. Make sure you review your invoice. Not happy at all with AutoNation Ford Frisco but I bought a 2021 Ford Explorer from them that will need warranty work, so I am stuck with them More

I took my car here because it was having transmission issues. I set up an appointment to help make things run smoothly. My car was there for 8 days. On the 8th day they called and told me it was ready. T issues. I set up an appointment to help make things run smoothly. My car was there for 8 days. On the 8th day they called and told me it was ready. They pulled my car around and it looked like no one had touched it. I ordered a detail service as well, and the car was not detailed after 8 days. The transmission was not looked at either. Basically, they just stored my car outside for 8 days and then once I started calling they just gave it back without doing anything. They pulled my car to get it detailed and the process normally takes much longer, they finished it in 45 minutes and basically it was a wipe down, not a full detail like I paid $200 for. I will never return to this place for service, detail, or to purchase a car. They treat their customers like dirt, and do not answer phones, or respond to text-option that they specifically offer. This is not a well run establishment. Please do yourself a favor and stay far away. More

Personal service with a quick text to let me know when they started and when they finished. Quick return!! My service person was great. they started and when they finished. Quick return!! My service person was great. More

Fabian was a great resource in service, and I plan to return to him in the future! I got a chance to take a look at some showroom vehicles too. I was very happy with my service and the price was fair for return to him in the future! I got a chance to take a look at some showroom vehicles too. I was very happy with my service and the price was fair for services rendered. I can’t wait for my Bronco to come in. I hope the sales people treat me as fairly and honestly as service does when the time comes! More