AutoNation Ford Frisco - Service Center

After waiting longer than expected to get an appointment for a simple oil change, I went in and was convinced to get the full 60K mile package - unexpected but it was due. Jeremy did a fine job explaining for a simple oil change, I went in and was convinced to get the full 60K mile package - unexpected but it was due. Jeremy did a fine job explaining what was included and customizing items to be done to keep the price down. The work was done well, in a reasonable time and at an expected "dealer price." However, after spending almost $1,500, I wish they had the level of customer care to include a quick washing of my car. These little things make a difference. My wife can get a free car wash at her dealer anytime she wants and would not consider doing business with anyone else. More

They have insufficient communication about status of service on your call, even when you call and leave multiple messages. Then after numerous services trips, still too many unresolved issues on my New service on your call, even when you call and leave multiple messages. Then after numerous services trips, still too many unresolved issues on my New 2021 F-150. More

Great service department. They were on time with the appointment and explained everything that was being done. Zero Complaints. appointment and explained everything that was being done. Zero Complaints. More

Personal service with a quick text to let me know when they started and when they finished. Quick return!! My service person was great. they started and when they finished. Quick return!! My service person was great. More

Fabian was a great resource in service, and I plan to return to him in the future! I got a chance to take a look at some showroom vehicles too. I was very happy with my service and the price was fair for return to him in the future! I got a chance to take a look at some showroom vehicles too. I was very happy with my service and the price was fair for services rendered. I can’t wait for my Bronco to come in. I hope the sales people treat me as fairly and honestly as service does when the time comes! More

Great service. Took Raptor in for service and Paul Delgado and team did a great job! Much appreciated. Delgado and team did a great job! Much appreciated. More

Great service. Everything explained ahead of time. Oil change/fluids and recall done within a few hours. change/fluids and recall done within a few hours. More

I was contacted by the dealership for a recall issue. I made the appointment then. I dropped my truck off at 4pm 12/27/21. I learned Friday 12/31/21 it hadn't been touched. I picked it up Tuesday 1/4/22. T made the appointment then. I dropped my truck off at 4pm 12/27/21. I learned Friday 12/31/21 it hadn't been touched. I picked it up Tuesday 1/4/22. They said they couldn't find the recall issue,so they did nothing to correct it. I also explained an issue with the fuel pump sensor with check engine light. I was told that it was corrected. They did charge for this work. It didn't take 1 day for the light to return and the issue has returned. I don't know what happened to the service department, as it hasn't been reliable in over a year and a half. Basically, I was without my truck for 7 days and charged $160 something for nothing to be corrected or resolved. I believe this relationship is finished. More

Excellant service and attention to detail. Rick in service was great to deal with and made sure my needs were meet in serving my vehicle. service was great to deal with and made sure my needs were meet in serving my vehicle. More

The car was repaired before the estimated date. Very polite and helpful at the dealership. Especially since I reside out of state and the car broke on a visit. Thank you polite and helpful at the dealership. Especially since I reside out of state and the car broke on a visit. Thank you More