AutoNation Ford Frisco - Service Center

I love bringing my cars to this service center because they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicle they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicles are good. Thank you so much Fabian we really appreciate you!!! More

0 stars would be more appropriate. I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were eith I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were either unable to or unwilling to fix the issues we were having with unbearable break noise (enjoy the video attached). I was told they fixed the vehicle after having it for 3 months but the same problems persisted and I brought it back. At that point they were unable or unwilling to fix the issue after keeping it for an additional month (please see attached texts as well from the service advisor Obiora, Drive Manager Fabian and even the service manager Naomi). I will admit that Naomi was at least present to deal with but even she states that she would have an appraisal done before I come in the next day and the vehicle detailed in attempt to make up for the significant inconveniences. To my surprise, I had to wait about an hour for that appraisal upon my arrival for the appraisal and I’ll let you be the judge as to the level of detailing with the following pics. “Merely noise and usually goes away” is the direct quote but later they claim to not be able to replicate the noise, even with the video I provided. I was also told the GM Jason would be in contact with me but I guess they neglected to give him the message either as I’m still waiting. Never been lied to and disrespected by so many people all at once. To treat anyone this way is appalling but a disabled veteran is unforgivable. I have purchased 6 new Fords and 2 from this dealership but I will never make that mistake again. More

Perfect and fast in time good service and fast delivery I would really recommend them I would really recommend them More

Best experience with service on a car that I have ever had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. More

Service delivery was professional. Staff were courteous, polite and friendly. Overall they met my expectation.. Staff were courteous, polite and friendly. Overall they met my expectation.. More

Purchasing the vehicle went smooth and quick . Friendly staff . Just had my vehicle serviced and it went great . Friendly advisors Friendly staff . Just had my vehicle serviced and it went great . Friendly advisors More

Appointment and completion on time. Received messages with updates and recommendations. VERY professional service! State of the art customer care. Received messages with updates and recommendations. VERY professional service! State of the art customer care. More

AutoNation Ford in Frisco off Hwy 121 IS THE WORST service department I have EVER dealt with. They lie to you and when they tell you they have what they need for a recall, you bring it in as scheduled service department I have EVER dealt with. They lie to you and when they tell you they have what they need for a recall, you bring it in as scheduled and then sat, oh we don't have the part or we don't have a tool to replace that part. They also had to replace a rear seat cover and told me for a year the part was ordered. Come to find out they never even ordered the seat cover. I will never use them again or recommend them to anyone. Very Bad!! More

Terrible customer service and explanation at service department. Knows there is a problem between service department and call center who schedules appointments and Lets customers get brunt of priblem department. Knows there is a problem between service department and call center who schedules appointments and Lets customers get brunt of priblem More

My experience went well, very professional, courteous and non time consuming. I picked up one car and thay dropped off the other one. non time consuming. I picked up one car and thay dropped off the other one. More