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AutoNation Ford Frisco - Service Center

Frisco, TX

4.4
840 Reviews

840 Reviews of AutoNation Ford Frisco - Service Center

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March 03, 2022

F250 was in the service department under warranty for a repair. They had it for 2 weeks. Never called me once, After two weeks they said it was ready we picked it up and it still has the same problem. More

by Ford250TXDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Mar 05, 2022 -

AutoNation Ford Frisco responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

March 02, 2022

Elmer the service advisor was very helpful. AutoNation as a whole is a very good dealership to deal with. More

by richard.wedman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
Mar 05, 2022 -

AutoNation Ford Frisco responded

Hello Richard, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 01, 2022

I do not understand why I need to fill this part out. It would be easier if not reqiured More

by Danny
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 03, 2022 -

AutoNation Ford Frisco responded

Hello Danny, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 01, 2022

Elmer was great, called me in less time he said it would take to be ready, Yay! They also used lyft to get me to & from work very convenient. I was happy & pleased with my service today! THANKS AUTONATI More

by L. Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
Mar 03, 2022 -

AutoNation Ford Frisco responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

February 28, 2022

Great service not pushy detailed information and great response time. He was patient and accommodating. More

by mtymxcuba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I cannot remember the name
Mar 03, 2022 -

AutoNation Ford Frisco responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 26, 2022

Very helpful and friendly service tech Mohamed. Service performed quickly, shuttle replaced with lyft rides works great, and oil change & mulit-point inspection completed as expected. More

by pogopossum2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed
Mar 01, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 25, 2022

i had intermittent noises in my mks and the tech took the time to ride with me so the noise could be recreated and when i picked it up all the noises were gone More

by foursum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Alter Jr
Mar 01, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

February 24, 2022

We make appointments to come up there to get things done then they can’t find them or don’t have time to do your service. But then they tell you just to come up there then when you do they say you have to h More

by Jdr5472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Feb 28, 2022 -

AutoNation Ford Frisco responded

Hello, we appreciate you taking the time to leave us this feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

February 24, 2022

They did a wonderful job on my car. Car was ready earlier than promised. Great ecperience. More

by john.palmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rickey Farm
Feb 26, 2022 -

AutoNation Ford Frisco responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 23, 2022

Everything was great! He help me all the time he was on top of everything. Thanks mohamed. More

by nahum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed
Feb 26, 2022 -

AutoNation Ford Frisco responded

Hi Nahum, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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