AutoNation Ford Frisco - Service Center

Work on my car took longer than expect, but this was due to a recall. Once I was able talk to a rep, I was provided the information I needed. The quality of work and repairs seems good so far, no issues. to a recall. Once I was able talk to a rep, I was provided the information I needed. The quality of work and repairs seems good so far, no issues. More

Upfront staff was very nice . Maintenence department left my wheel lugs loose. Did not service what they said they will. Finally did not take vehicle through drive through wash. Maintenence department left my wheel lugs loose. Did not service what they said they will. Finally did not take vehicle through drive through wash. Maintenence appointment took way too long . More

Sadly, I have nothing positive to say. They kept my truck twice as long as they said they would keep it. They billed me wrong since I have both the Ford extend service plan and the AutoNat They kept my truck twice as long as they said they would keep it. They billed me wrong since I have both the Ford extend service plan and the AutoNation Platinum extended warranty and they said they were unaware of that until I told them (PS: I bought the car from them!). I asked numerous times if they would wash the car after being there for a week and half with no loaner care given, and each time they said nothing. Then when I picked it up it was dirtier than when I dropped it off. The service man said they were fur-lowed back when Covid started. All of these issues are bad enough but then when I got in the truck to pick it up and turned it on with the service advisor in the passenger seat and they they didn't fix the touch screen? Hopefully I am the exception and their entire service department is not as poorly run as what I experienced. Throughout the entire extended time they had my truck they only gave me updates after I wrote them several times. More

I most appriciated Clint Selvey advisory and service. He was kind and very service-minded. He took care of everything needed for the vehicle, quickly and fairly. He was creative and thorough when prob He was kind and very service-minded. He took care of everything needed for the vehicle, quickly and fairly. He was creative and thorough when problem accured and needed to be solve, and even took care for a great rental car for me, while im waiting for mine to be fixed. Thank You and im surely will be back to AutoNation Ford Frisco if needed. More

Clean, responsive and friendly to work with and work done as requested in a timely manner. as requested in a timely manner. More

I brought my truck in for a differential repair and had an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I reached out Monday morning, they had no idea if anyone had looked at it. This happened for three more days. I eventually had to come pick up the truck five work days from when I brought it in and they never even brought it in the shop to diagnose the issue. More

Service advisor was great, tire change took way too long, almost 4 hours, I was first in line at 7:30 Am almost 4 hours, I was first in line at 7:30 Am More

Took my F150 in for service with a leak in coolant system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the servic system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the service department. Never could get someone to answer on the direct line and had to call back on the general line. Very disappointed. Will only use service department if only option. More

I bought my 2000 Mustang at this dealership and have been bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform serv bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform service that was not needed. I have always been treated fairly and would recommend this dealership and service department to anyone. More