AutoNation Ford Frisco - Service Center

Service advisor was great, tire change took way too long, almost 4 hours, I was first in line at 7:30 Am almost 4 hours, I was first in line at 7:30 Am More

Took my F150 in for service with a leak in coolant system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the servic system. Estimated 6 hours labor. Took eight days to get vehicle back. Very little communication only when I initiated status by calling the service department. Never could get someone to answer on the direct line and had to call back on the general line. Very disappointed. Will only use service department if only option. More

I bought my 2000 Mustang at this dealership and have been bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform serv bringing it back to them for service for 22 years. As a female, I appreciate the fact that they have never steered me wrong or tried to perform service that was not needed. I have always been treated fairly and would recommend this dealership and service department to anyone. More

My appointment was on time and they did a good job. My only complaint is that it took 3 hours for an oil change and tire rotation. Anywhere else the same service would be about 30-45 minutes tops. My only complaint is that it took 3 hours for an oil change and tire rotation. Anywhere else the same service would be about 30-45 minutes tops. More

I came in for a State Inspection with out an appointment. My car was inspected in less than an hour. My car was inspected in less than an hour. More

Took car in for oil change, battery check, tire rotation. Needed a ride back home. All were done great Needed a ride back home. All were done great More

Very pleased with staff attitude and knowledge. Was treated with respect by all. Service was excellent. Was treated with respect by all. Service was excellent. More

We had our 2010 Edge at Autonation for the drivers side air bag recall. We also had the 80,000 mile service. Our service representative was Elmer. In the past we had come in for the air bag recall and t air bag recall. We also had the 80,000 mile service. Our service representative was Elmer. In the past we had come in for the air bag recall and they discovered they did not have the parts in stock. This time I called Elmer the day before so he could verify that the parts were there. I did not get a call back. We arrived at the shop at the assigned time and before we checked in, asked Elmer to verify the air bag parts were there. They were so we left the car for service. Around noon, we got a call with a message from another service representative stating that the multipoint checks had identified some other issues. I was told that the front brakes were very bad and the car should not be driven. There was also an alignment problem so the tires could not be rotated. He recommended a front brake replacement, brake fluid flush, 4 wheel alignment, and new rear tires. After listening to the message, I called the number and left the message " do the brake work but we will handle the rest". After a few minutes, I called back and specifically said do the front brakes, fluid flush and alignment. I was going to get the tires later. Around 3:00 we got a call that the car was ready. When we picked up the car, the only work that was performed was the air bag recall and the oil and filter change. We first talked to another service rep and he pulled up the bill. He did not know why the brake work was not done. We waited for Elmer to finish the customer he was with and then asked him why the brake work was not done. He said all he heard on the first phone message was "we will handle the rest" and did not listen to the second message. End result was that we will have someone else do the needed work. While waiting to check in the car and while waiting for Elmer, there was lots going on and phone calls were partially listened to. The message that told us about the work needed started with dead space and a back ground conversation going on and then the message to me was left. I fault Elmer for not really paying attention to our needs and calls. I fault the management for the lack of attention to every call. It was not a good experience and will likely mean we will not return to Autonation. More

Slow, unorganized, no regard for client. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. More