AutoNation Ford Frisco - Service Center

Oil change services are overpriced, no extra care or attention to the vehicle. Long time to check in and check out. attention to the vehicle. Long time to check in and check out. More

Had a great service experience - good interaction with the people, prompt service and fair pricing. My Mustang needed an oil change and a tire rotate and everything went well, it was done right on time, a the people, prompt service and fair pricing. My Mustang needed an oil change and a tire rotate and everything went well, it was done right on time, as promised. No issues at time of service, great service writer, but it was hard to schedule beforehand. I had some questions first, called a few times looking for a live person. Kept going to voice mail. Left a message to contact me via text only, was several days and I got a voice call back, so someone wasn't paying attention. I finally had to go out of my way and stop in in person to talk to a service advisor, did that, and then scheduled it right there. Shouldn't have had to work it that way. Other dealers in the past have let me E-mail about this and gotten right back to me, or done texting as requested. More

Standard service was easy to schedule and was completed in a very timely manner while I waited. in a very timely manner while I waited. More

Horrible service! !! Never go unless you want your vehicle worse than when you arrived. I was stuck on interstate with my vehicle leaking oil all over my undercarriage !! Never go unless you want your vehicle worse than when you arrived. I was stuck on interstate with my vehicle leaking oil all over my undercarriage because of faulty work. This after I had already taken it back once. More

Work on my car took longer than expect, but this was due to a recall. Once I was able talk to a rep, I was provided the information I needed. The quality of work and repairs seems good so far, no issues. to a recall. Once I was able talk to a rep, I was provided the information I needed. The quality of work and repairs seems good so far, no issues. More

Upfront staff was very nice . Maintenence department left my wheel lugs loose. Did not service what they said they will. Finally did not take vehicle through drive through wash. Maintenence department left my wheel lugs loose. Did not service what they said they will. Finally did not take vehicle through drive through wash. Maintenence appointment took way too long . More

Sadly, I have nothing positive to say. They kept my truck twice as long as they said they would keep it. They billed me wrong since I have both the Ford extend service plan and the AutoNat They kept my truck twice as long as they said they would keep it. They billed me wrong since I have both the Ford extend service plan and the AutoNation Platinum extended warranty and they said they were unaware of that until I told them (PS: I bought the car from them!). I asked numerous times if they would wash the car after being there for a week and half with no loaner care given, and each time they said nothing. Then when I picked it up it was dirtier than when I dropped it off. The service man said they were fur-lowed back when Covid started. All of these issues are bad enough but then when I got in the truck to pick it up and turned it on with the service advisor in the passenger seat and they they didn't fix the touch screen? Hopefully I am the exception and their entire service department is not as poorly run as what I experienced. Throughout the entire extended time they had my truck they only gave me updates after I wrote them several times. More

I most appriciated Clint Selvey advisory and service. He was kind and very service-minded. He took care of everything needed for the vehicle, quickly and fairly. He was creative and thorough when prob He was kind and very service-minded. He took care of everything needed for the vehicle, quickly and fairly. He was creative and thorough when problem accured and needed to be solve, and even took care for a great rental car for me, while im waiting for mine to be fixed. Thank You and im surely will be back to AutoNation Ford Frisco if needed. More

Clean, responsive and friendly to work with and work done as requested in a timely manner. as requested in a timely manner. More

I brought my truck in for a differential repair and had an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I an appointment on Friday morning. I was told it would be looked at by the end of the day. I didn't receive a call back that day (or any day). When I reached out Monday morning, they had no idea if anyone had looked at it. This happened for three more days. I eventually had to come pick up the truck five work days from when I brought it in and they never even brought it in the shop to diagnose the issue. More