AutoNation Ford Frisco - Service Center

I got an appointment to have an extra key made for my Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there t Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there the next day. I’m still waiting to hear from the dealership that my key is at the dealership ready to me made. More

The gentleman who checked me in outside was very efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then finished quickly at the end. Very nice to work with and within the time frame he had suggested. Very happy with the service! More

Great customer service good price the only thing that I missed is car wash not offered anymore missed is car wash not offered anymore More

The staff is very courteous but very busy. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. More

Very honest! I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed about ever issue with my car. My service writer was the best, Mohamed. He called me after my service and asked if there was anything else I might need to know about my car. More

Bubbles and Elmer took great care of me and my car! Would definitely recommend to my friends and family Would definitely recommend to my friends and family More

service was performed as scheduled. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. More

I made an appointment online for 2 recall repairs on my 2017 Ford Explorer. I input the Recall reference numbers and my cars VIN. The day before the appointment I got a call from the service tech asking fo 2017 Ford Explorer. I input the Recall reference numbers and my cars VIN. The day before the appointment I got a call from the service tech asking for the VIN number so he could make sure they had the parts. I didn't have it handy but told him that I wrote it on the appointment request. He said he didn't get that. That should have been my first indication that this place was not up to speed. I was able to find that and brought the car in. The service tech was nice and I left the car. He said it might be ready that afternoon. He called me that afternoon to tell me car was done and now I could go out of town as planned. I told him I wasn't going out of town and had never talked about that. Then he explained that he had me confused with another customer he was going to call, but my car was done. Then he called me 5 minutes later to tell me the car was done. I told he had just called me to tell me that. He made up an excuse that he called me before to tell me that it "Probably" was going to be done, but now it was done. The recalls were to replace the roof rails and fix a sharp metal burr on the drivers and passenger seat rails that could cut you. When I picked up the car the first thing I noticed was that both driver and passenger seats were fully reclined and in lowest position. I don't know how the guy was able to bring me the car that way. Then in the cup holders was trash from the adhesive tapes they used to cover the seat burrs. I also noted the mileage and the car have been driven 5 miles since I dropped it off the day before. I didn't realize it was that far to go around to the back of the building. When I got home I noticed that the seat fabric was loose around the edges. Then I saw that all the seat clips (that hold down the fabric covers) on the console side of the seats, were not attached. I had to find the video on line on the recall repair to see where the clips attached to and do it myself. While watching the video I saw that they put some of the fix it tape on the part where the clips attach (which is not were it was supposed to go) and didn't put it on a metal hook that sticks out which is were it was supposed to go. Even though this is my closest Ford dealer, I will never take any of my Fords back there for anything. More

Good service, it took too long for what the service was about it. (2+ hrs for oil change) even though I made an appointment ahead of time. The technician didn't clean the area properly and there was oil d about it. (2+ hrs for oil change) even though I made an appointment ahead of time. The technician didn't clean the area properly and there was oil dripping for a few days while the car was parked. More

I have had a few bad experiences with this location before, but this time it was far better. I will return to AutoNation Frisco for future service. I would have given 5 stars had I not have to wait 30 before, but this time it was far better. I will return to AutoNation Frisco for future service. I would have given 5 stars had I not have to wait 30 minutes after my truck was done, pulled in the finished lane, to get the keys. More